Server HW Customer Support Engineer, Sr

Company:

Qualcomm Communication Technologies Ltd.

Engineering Group >
Hardware Applications Engineering

As a leading technology innovator, Qualcomm pushes the boundaries of what’s possible to enable next‑generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Hardware Application Engineer, you will provide technical expertise of hardware through trainings, product demonstrations, and the design, debug, test, and quality support of customer products. Qualcomm Hardware Application Engineers collaborate with cross‑functional teams to assess the potential application of company products that meet and exceed customer needs.

• Lead hardware support for strategic customers adopting server processor SoCs, including hyperscalers, OEMs, and ODMs.
• Act as the primary technical interface for customer hardware teams during design, bring‑up, validation, and deployment phases.
• Perform detailed reviews of customer schematics, PCB layouts, thermal designs, power delivery networks, and signal integrity plans.
• Support SoC interface validation and debug across DDR, PCIe Gen6/Gen7, CXL, Ethernet, and other high‑speed interfaces.
• Collaborate closely with internal engineering, software, validation, and product teams to address technical challenges and customer feedback.
• Identify gaps in customer and internal design expectations and propose practical solutions or mitigations.
• Familiarize with the reference platforms and platform implementation guides developed by internal teams to effectively support customer development.
• Deliver high‑quality technical documentation, training, and onboarding material for customer enablement.
• Drive continuous improvement of support processes and infrastructure to scale across customer engagements.
• Help shape the future of the server CE team and serve as a technical leader as the team grows.

• Bachelor’s degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 13+ years of Hardware Applications Engineering or Hardware Design experience.
• Master’s degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 12+ years of Hardware Applications Engineering or Hardware Design experience.
• PhD in Electrical/Electronics Engineering, Computer Engineering, or related field and 10+ years of Hardware Applications Engineering or Hardware Design experience.

• 15+ years of experience in server platform design, bring‑up, or customer‑facing technical roles.
• Prior experience supporting hyperscalers, OEMs, or ODMs in server hardware deployment.
• Deep understanding of high‑speed board design principles including:
  • DDR5, PCIe Gen6/Gen7, CXL, Ser Des, and Ethernet.
  • PDN design, signal integrity simulation and debugging.
  • EMI/EMC mitigation.
• Experience with system bring‑up and debug tools: oscilloscopes, logic analyzers, BERTs, etc.
• Familiarity with system firmware (UEFI, BMC, BIOS) interactions during hardware validation.
• Exposure to server platform compliance and interoperability standards (e.g., OCP, JEDEC, PCI‑SIG).
• Programming or scripting experience (e.g., Python, shell) to aid automation or debug.
• Excellent communication, organizational, and leadership skills.
• Demonstrated ability to influence internal teams and manage customer engagements with high autonomy.

• Familiarity with SoC integration, including silicon debug or validation experience.
• Previous participation in server platform standardization efforts (e.g., OCP NIC 3.0, Open Compute Server specs).
• Experience with AI/ML, HPC, or cloud workload requirements on server platforms.

Qualcomm is an equal‑opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. Email disabili or call Qualcomm's toll‑free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able to participate in the hiring process.

Qualcomm is also committed to making our workplace accessible for individuals with disabilities.

If you would like more information about this role, please contact Qualcomm Careers.