Desktop Support Technician - Junior

Max Bill Rate *** /hr

Location:

Onsite, Markham.

• Provide first-level IT support to in-person clients.
• Help set up devices and mobile accessories.
• Communicate status updates with internal clients.
• Ensure that requests are being prioritized and closed in a timely manner.
• Work alongside a senior IT Technician who can help with escalations and provide guidance to advance your IT support knowledge.

• Basic understanding of Windows troubleshooting.
• Familiarity with Android/iOS environments.
• Customer-oriented mindset.
• Ability to take clear notes and capture problems correctly.
• A general understanding of macOS is a plus but not required.

• Familiarity with Power Shell or command line interface (CLI).
• CompTIA A+ certification.
• Prior customer service experience.
• Familiarity with networking concepts (DNS, LAN, WAN).

• Candidates with an interest in technology and experience working in a customer-facing role.
• Individuals who can patiently take the time to understand an issue to properly document it.
• Someone who can comfortably navigate a PC to perform basic troubleshooting.
• Juniors or seniors pursuing a degree related to technology such as Management Information Systems, Business Technology Management, or Information Technology.