Technical Product Manager

Our client is seeking a Technical Product Manager focused on their digital transformation to improve serviing their end customers.

Duration: 6 months + extension option

Location:

4d/week Markham

• Define and prioritize product objectives aligned to organizational strategy and customer needs
• Own value delivery from ideation through realization, coordinating multiple Agile teams and managing dependencies
• Lead discovery sessions with business and technical stakeholders to identify needs, risks, and opportunities
• Translate business requirements into user stories, epics, personas, and acceptance criteria
• Create and maintain process maps, data flows, and solution documentation
• Perform SQL-based analysis to support solution design, validation, and troubleshooting
• Shape and prioritize product backlogs and participate in sprint planning and Agile ceremonies
• Partner with QA teams to support test planning, execution, and release readiness
• Support production issue resolution through root cause analysis and corrective actions
• Lead value stream mapping initiatives to identify bottlenecks and improve flow
• Apply Lean practices to improve cycle time, throughput, predictability, and delivery quality
• Monitor and report on KPIs to drive measurable improvements in value delivery
• Build strong relationships across engineering, product, operations, customer service, and vendors
• Act as a bridge between business and technology teams to ensure shared understanding and alignment
• Influence funding, capacity, and capability planning decisions
• Ensure delivery adheres to regulatory, security, and operational requirements

• 7+ years of experience as a Product Manager, Technical Product Owner, or Senior Business Systems Analyst, or Value Stream Owner
• Experience delivering initiatives across multiple teams or business units
• Strong expertise in requirements elicitation, documentation, and process design
• Proven experience working in Agile or Lean-Agile delivery environments
• Working knowledge of SQL for data analysis and issue investigation
• Hands‑on experience with tools such as Jira, Azure Dev Ops, or similar platforms
• Strong analytical and problem‑solving skills with a data‑driven mindset
• Excellent communication and stakeholder management capabilities
• Demonstrated ability to translate complex concepts into clear, actionable outcomes
• Experience with value stream mapping and continuous improvement practices
• Familiarity with customer engagement platforms, digital workflows, or field service systems is an asset
• PMP, Agile, or related certifications are considered an asset