Bodily Injury, Claims Advisor II

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TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, wealth, travel, home and auto insurance, with more than three million clients. TD Insurance products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health.

Markham, Ontario, Canada

35 hours per week

TD Assurance

$58,800 - $83,000 CAD

The TD is committed to offering fair and equitable pay to all colleagues. Growth opportunities and skill development are essential aspects of the TD colleague experience. Our policies and practices are designed to allow colleagues to progress up the salary ladder over time, as they improve in their roles. The base salary offered may vary based on the candidate's skills and experience, professional knowledge, geographic location and other particular sector and company needs.

As a candidate, we encourage you to ask questions about compensation and to have an open conversation with your recruiter, who can provide more detailed information about this position.

• Investigates claims regarding liability, injuries and other accident‑related damages promptly and thoroughly by pursuing investigation to logical conclusion.
• Establishes and maintains adequate case reserves by adhering to the BI reserving protocol and practices.
• Complies with all established protocols regarding identification, notification and reporting to Major Claims.
• Complies with all established protocols respecting claims settlement authority.
• Collects and documents claims‑related information in a clear and concise manner while adhering to established protocols to ensure accuracy and quality of information.
• Establishes and maintains proactive and sound file handling by adhering to established guidelines.
• Manages both potential indemnity and expense to ensure sound cost management principles and practices.
• Exercises sound judgment in the evaluation and resolution of complex meritorious claims considering all available information adhering to established guidelines.
• Makes prompt contact (in person where practical) with all unrepresented claimants and/or their respective legal counsel to establish and maintain a relationship of trust and cooperation in order to resolve claims of low to moderate complexity in a timely manner through a fair and proactive process.
• Manages expectations of claimants throughout the claims process by maintaining regular follow up contact and delivering on commitments made to resolve claims in a timely manner and fair process.
• Communicates with clients, third party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts regarding their role, rights and responsibilities in the claim process to establish and maintain their cooperation and/or collaboration.
• Builds trust and business relationships with Plaintiff Counsel to resolve claims files in a timely manner through a fair, reasonable, and professional manner through good communication.
• Proactively manages and collaborates with Defence Counsel in partnership around all established claims handling and best practices.
• Completes all required reports and all notepad entries in a timely manner.
• Generally works in an office environment, however some travel is expected to attend various out‑of‑office meetings such as mediations, JDRs or other meetings.
• Driving and travel as required. May include occasional or frequent overnight travel and/or travel to other locations.

• Minimum of 1‑2 years of Insurance adjusting experience. Preference given to those who have AB or BI Experience.
• Strong understanding of the insurance industry and the related legal environment.
• Can prioritize and complete all claims handling‑related activities around the availability and accessibility of clients, third party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts as required.
• Superior interpersonal and communication skills.
• Strong client service orientation.
• Excellent organization and time management skills.
• Effective analytical skills and detail‑oriented.
• Strong negotiation skills.
• Can adapt effectively to a changing environment.
• Can function effectively in a fast‑paced, multi‑faceted environment.
• Work independently and with minimum supervision.
• Preference given to those who are actively pursuing their CIP designation and/or other relevant continuing education.