Airport Representative - Dalaman or Icmeler

As a valued member of our Jet2holidays Airport team, you’ll play a key role in supporting our customers on their transfers to/from their accommodation & create a memorable and welcoming process as our customers arrive and depart the airport. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.

• 28,934 Turkish Lira Net per calendar month
• 141.00 Turkish Lira Multinet per worked day
• Fixed Term contract (March - October 2026) via our Local Agent
• Fully paid training and IT equipment provided
• Monthly 1-to-1 meetings with your Team Leader
• Career growth across & Jet2holidays

• Create Memories
  Greet every customer with a warm welcome with our famous Jet2holidays smile. You will make our customers journey memorable from the very start.
• Take Responsibility
  Be a point of contact during flight disruptions, emergencies and customer escalations ensuring every situation is handled with care and working together as one team to ensure we achieve our on-time performance service and customer satisfaction requirements.
• Be Present
  Represent Jet2holidays onboard transfers to/from the airport, in the arrivals hall and departures terminal guiding and assisting customers throughout their airport experience. Provide our customers with essential transfer & holiday information by creating and distributing welcome packs & delivering information onboard the transfer coaches.
• Work as One Team
  Work closely with our transfers providers & support the operation outside in the coach park to ensure a VIP customer experience.

• Right to Work Documents - As we employ on local contracts via our local agent, you will already hold full right to work documents for Turkiye.
• Accommodation - You will already be living in Dalaman, Marmaris, Fethiye or Icmeler with your own accommodation.
• Flexibility - Your roster will include early starts, late finishes, split shifts & weekend working. As an Airport Representative, please be aware that the role involves extended periods of standing and working outdoors, particularly during the summer months. Flexibility is essential, as you may also be required to support during flight disruptions, serious emergencies, and customer escalations.
• Skills & Experience - Customer service experience is a plus, but not essential. You must be solution orientated, friendly & positive, confident and comfortable to use digital systems (on a tablet device). Please note that this role is physically demanding, as you will be required to support our fast-paced operation and will always be on the go.

Once your application has been reviewed by our Talent Acquisition Team, you'll be invited to a short telephone interview. If successful, you will progress to the final stage, an in-person interview with our Jet2holidays Destination Management team.

Jet2holidays Airport Representative (also known as Airport Customer Helper) - Video To meet some of our amazing team and for a peek into life at Jet2holidays
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