Field Service Engineer, Digital Radiography; Mid-Atlantic)

Position: Field Service Engineer, Digital Radiography (Mid-Atlantic)
Location: Maryland City

Field Service Engineer, Digital Radiography (Mid-Atlantic)

Primarily Maryland, Virginia, Washington DC and West Virginia with occasional travel elsewhere

Travel:
This position requires up to 75% travel which may include some weekends

Samsung HME America (Healthcare and Medical Equipment) is Samsung’s U.S. medical imaging organization, delivering advanced diagnostic solutions across Ultrasound, Digital Radiography, and Computed Tomography. We lead nationwide sales, marketing, service, and distribution of Samsung’s imaging technologies, partnering with healthcare providers to strengthen diagnostic capabilities, streamline clinical workflows, and support better patient care. Samsung HME America also serves as the global manufacturing center for Samsung’s mobile Computed Tomography (mCT) business, leading the development of advanced CT systems used by healthcare providers worldwide.

Backed by Samsung Electronics’ global technology leadership, our teams work closely with clinicians to translate real-world challenges into innovative imaging solutions. Our culture combines a sense of urgency, customer focus, and clinical collaboration to advance the future of medical imaging.

This critical role is key in driving high quality growth, delivery and world class customer experiences as part of the Field Service Engineering Team of the Samsung Neuro Logica Digital Radiography (DR) business. Under the general supervision of the Regional FSE Manager, this role will perform duties pertaining to installation, calibration, corrective repair, preventive maintenance and decommissioning of digital radiography equipment and systems to ensure safe and appropriate operations.

Supporting other modalities such as Ultrasound is sometimes required.

• Executes scheduled preventive maintenance and maintains documentation of all service events, tests, and corrective maintenance performed on Samsung Neuro Logica digital radiography imaging technologies
• Consults and collaborates with key stakeholders to prepare for installation and deployment of Samsung Neuro Logica digital radiography imaging technologies, including but not limited to electrical, mechanical, gas, pneumatics, software, networking and integration to data/information retention systems
• Performs or coordinates assembly and installation of Samsung Neuro Logica digital radiography imaging technologies, including but not limited to electrical, mechanical, software, networking and integration to data/information retention systems
• Prepares periodic maintenance instructions for Samsung Neuro Logica digital radiography imaging technologies
• Performs required safety inspection and performance assurance on Samsung Neuro Logica digital radiography imaging technologies
• Assess Samsung Neuro Logica digital radiography imaging technologies for compliance with HIPAA storage and security policies
• Completes documentation for entry into the centralized maintenance management system
• Completes and maintains system function, configuration and support documentation
• Ensures compliance with all federal/state/local rules and regulations and all applicable policies and procedures governing Samsung Neuro Logica digital radiography imaging technologies
• Directly performs or schedules with Samsung Neuro Logica dealers or outside independent service vendors the performance assessment, preventive maintenance on Samsung Neuro Logica digital radiography imaging technologies and documents work performed
• Review outcome of repairs, preventive maintenance actions taken by Samsung Neuro Logica dealers and independent service organizations and makes recommendations concerning changes to preventive maintenance schedules, procedures, or documentation
• Analyzes and corrects malfunctions on Samsung Neuro Logica…