VP Process Reengineering

Position: Staff VP Process Reengineering
Staff VP Process Reenineering

Location: May be located in any Elevance Health PulsePoint office preferably in Indianapolis, IN, Atlanta, GA, Mason, OH, Richmond, VA, Norfolk, VA or Woodland Hills, CA.

This role requires associates to be in-office at least 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Summary

This role serves as a key enabler of enterprise transformation efforts by identifying opportunities to simplify, standardize, and optimize end-to-end processes across organizational boundaries. The position helps drive cross-functional alignment, improve operational performance, and ensure solutions address root causes rather than symptoms

Team Scope

This Staff VP will lead a team of 40 associates.

Position Responsibilities

• Drive adoption of a process-first mindset across Transformation Office, business and operational teams.

• Allocate process SMEs to lead process reengineering initiatives for business units, partner teams, and initiatives led by the Transformation Office.

• Lead enterprise process transformation and optimization initiatives.

• Facilitate cross-functional process analysis, redesign, and implementation efforts.

• Identify opportunities to improve efficiencies, reduce complexity, and enhance business outcomes.

• Advance Process Engineering capabilities, governance, and continuous improvement practices across the enterprise.

Enterprise Process Transformation

• Further instill a process-first mindset as initial steps in the transformation journey before automating processes.

• Lead process improvement and transformation initiatives aligned with strategic business objectives.

• Partner with Transformation Office and business leaders to identify opportunities for process optimization, standardization, and simplification.

• Drive adoption of a process-first approach when evaluating business challenges and operational changes.

End-to-End Process Analysis

• Analyze current-state processes to identify inefficiencies, risks, handoff challenges, and improvement opportunities.

• Design future-state processes that improve customer, provider, associate, and business outcomes.

• Facilitate process mapping, value stream analysis, and root cause identification activities.

Operational Excellence and Continuous Improvement

• Apply Process Engineering methodologies and best practices to improve operational performance.

• Establish measurable process outcomes and monitor performance against defined success metrics.

• Support continuous improvement efforts through data-driven analysis and stakeholder engagement.

Cross-Functional Leadership

• Collaborate across business, operational, and technology teams to drive alignment on process improvements.

• Facilitate discussions that balance business needs with enterprise-wide process considerations.

• Serve as a trusted advisor on process design, governance, and transformation strategies.

Capability Development

• Contribute to the growth and maturity of Process Engineering as a strategic enterprise capability through AI and Automation.

• Promote process management disciplines, standards, and governance practices across the organization.

• Support knowledge sharing, best practice development, and process-first thinking throughout the enterprise.

Portfolio Management

• Effectively prioritize incoming requests to support process…