Call Center Customer Service Representative

Kelly is seeking Remote
Call Center Customer Service Representative candidates in Mason, OH at a multinational eyewear corporation!

Shift & Pay Rates

• Remote position. Must live within an hour of Mason to pick up equipment

• Must be flexible to work a schedule between 2:30-11:00pm with weekend requirement (both days). Sunday hours are 11:00am-8:00pm. Need strong weekend availability and will bid the agent out during training. Training hours are 12:30-9:00pm until 12/17

• Pay Rate: $17.00 per hour

• Weekly Pay

• Start Date:
  
  12/1

• Duration: 6 months with possible Temp-Hire

This job might be an outstanding fit if you are able to:

• Assist customers via phone, email, etc. with service and support issues

• Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention

• Acts as a positive role model by demonstrating continuous performance improvement, solid business skills, and support of department and company objectives

• Ensures productivity, revenue generation, and quality levels are met to meet and exceed customer and Luxottica Retail expectations

• Uses courteous and professional language

• Works effectively in a team environment

• Creates a win-win resolution to problems

What You’ll Need to be Considered:

• High School or equivalent

• Previous call center experience

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Please note:

The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

About Kelly

Work changes everything. And Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the…