Customer Service and Technical Support Representative

Job Description

Contractor must study an entire product line of outdoor equipment and be comfortable with a huge learning curve. You will be responsible for answering all inbound inquiries, with an overall goal to effectively diagnose customer needs and provide industry leading support/solutions, while delivering high customer satisfaction and individual results.

Responsibilities:

• Conducting inbound/outbound customer service calls. Creatively solving problems.

• Use fundamental technical troubleshooting skills to isolate, analyze, and provide resolution to customer issues.

• Quickly assessing customer needs and providing sound solutions.

• Documenting details of calls and customer interactions.

• Managing multiple systems, programs, and screens simultaneously.

Qualifications:

• Minimum 1 year of phone based, customer service experience

• Computer skills including navigating multiple tabs, windows and systems

• Strong customer service and written skills

• Comfortable empathizing and remaining patient with difficult callers

Requirements:

SYSTEM AND HARDWARE REQUIREMENTS:

Agent must provide his own Computer with the following specifications:

• Processor: at least Core i5

• Memory: at least 8GB RAM

• Operating system:
  Windows 10

• USB Headset with extended mic and with noise cancellation

• Internet speed of at least 30mbps download and 30mbps upload

• Internet should be wire connected NOT via Wifi

• Quiet Working Environment