Tech Support Engineer; TSE

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale-faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets - with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise. The CAPRES Technical Support Engineer (TSE) is a critical technical team member responsible for supporting complex semiconductor equipment used in demanding production environments. The TSE independently responds to technical issues that cannot be resolved through first-line support, with a strong focus on equipment availability, rapid recovery, root-cause troubleshooting, and minimizing customer production downtime.

The main job focus is as follows:

• Serve as an Equipment Specialist and technical escalation point for Field Service Engineers and customers, providing in-depth product knowledge and troubleshooting expertise and technical solutions. Support is provided remotely by phone, email, and remote diagnostics, as well as through onsite support at customer locations across the U.S.
• Lead troubleshooting of complex semiconductor equipment and subsystem issues, determining the actions required to restore equipment to production minimizing fab downtime.
• Act as the technical lead during critical equipment issues, working closely with Field Service and Engineering and Product Engineering teams in the U.S. and Denmark to identify root causes and develop effective technical solutions.
• Lead the development and implementation of Plan of Action (POAs) for critical equipment issues, providing clear technical direction to Field Service teams throughout equipment recovery.
• Diagnose highly complex equipment problems requiring an in-depth understanding of system architecture, operating principles, hardware, software, and electromechanical subsystems.
• Document troubleshooting activities, technical findings, root causes, corrective actions, and postmortem analyses, creating clear technical documentation that supports knowledge sharing and continuous improvement.
• Collaborate across international and cross-functional teams, including hosting technical discussions between teams in the U.S. and Denmark to drive complex issues toward resolution.
• Participate in specialized equipment and product training to develop and maintain advanced technical expertise. Most training will require traveling outside of the U.S.

Bachelor's degree with 2+ years of demonstrated experience or equivalent combination of education and experience in engineering applications.

• Hands-on experience with semiconductor equipment, metrology inspection or other highly complex automated systems
• Demonstrated ability to troubleshoot complex systems involving electrical, electronic, mechanical, motion-control, laser/optical and software interfaces
• Strong analytical and problem-solving skills with the ability to use system logs, diagnostic data, inspection reports and test results to rapidly identify failures and determine corrective actions
• Ability…