Systems Specialist - ServiceNow Platform

Position: Systems Specialist I - ServiceNow Platform
Overview Systems Specialist I, Service Now(ON-SITE)
*** Employer will not sponsor work visas for this position now or in the future and is not interested in corp.

-to-corp. Business arrangements at this time.
*** Select Medical is one of the nation's largest providers of specialized acute and post-acute care. Its network of nearly 50,000 employees operates or supports nearly 100 hospitals specializing in critical illness recovery, 27 medical rehabilitation hospitals, and more than 2,000 outpatient clinics offering physical and occupational therapy. In addition, Select Medical offers occupational health and urgent care services at nearly 500 locations through our Concentra brand.

It also offers physical therapy and/or athletic training to approximately 300 high schools, colleges, and professional sports teams. Select Medical (NYSE: SEM) was founded in 1996 and is based in Mechanicsburg, Pennsylvania. For more information, visit   The Systems Specialist I is responsible for supporting the successful delivery of Service Now platform technical solutions and services. The Systems Specialist I should have a basic understanding of ITSM platforms, along with ITIL, modern SDLC, and Agile processes.

The Systems Specialist I supports the continued maturity of established workflows and standards, has a solid understanding of Select Medical’s current Service Now ecosystem, and must be driven to explore and develop new areas of the platform to ensure their skills are evolving with Service Now releases as well as Select Medical’s roadmap and vision.

Under the direction of senior team members, the Systems Specialist I supports the full SDLC, including requirements review, development, technical documentation, testing, and delivery of system enhancements and new functionality; provides production support, researches and communicates identified system improvements, and continually demonstrates an increase in development skills within the Select Medical Service Now platform. Responsibilities Support the design, development, and implementation of appropriate solutions through Business and Service Now team collaboration, with a focus on out-of-the-box functionality

Provide quality production support and new solution implementation by understanding existing application functionality, including business process objectives, business goals, and use cases

Support the system to align with new Service Now functionality and best practices through research, training, and documentation

Support the development of innovative solutions for process or platform automation

Support the development of integrations with new or existing enterprise platforms

Participate in Service Now development team maturity by learning about and collaborating on Service Now Discovery, Service Mapping, Data Certification, Common Service Data Model (CSDM), and Integrations Support internal/external audits and inspections

Provide transparent project support through clear communication of progress and risks

Maintain technical documentation and follow Service Now best practices

Participate in testing and troubleshooting of existing systems

Perform demonstrations of completed functionality and train end-users as appropriate Communicate effectively with business stakeholders and other IS teams  Qualifications1+ years of experience in a large, complex IT organization, preferably within ITSM products1+ years of experience working within the SDLC, both from an analyst and developer’s perspectiveBS or BA degree in Computer Science, Information Systems, or related IT discipline or comparable work experience Experience supporting production software solutions

Process-oriented, with experience in following established standards, processes, and methodologies for…