Associate Billing Specialist

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit .The Associate Billing Specialist will help prepare, review, and process accurate customer invoices while supporting timely payments and organized billing records.

You'll work closely with Finance, Operations, Support, and Sales to answer billing questions, investigate discrepancies, and keep billing processes running smoothly. This role is a great opportunity for someone who enjoys working with numbers, solving problems, and building their skills in billing and finance.

• Help keep billing running smoothly by preparing and reviewing customer invoices for accuracy and completeness
• Research billing discrepancies and customer questions, resolving routine issues and escalating more complex concerns
• Work with Finance, Operations, Support, and Sales to answer billing questions and support a positive customer experience
• Suggest improvements to day-to-day billing tools, processes, and workflows
• Review contracts, rates, and billing terms with guidance to verify customer charges
• Check billing data, flag discrepancies, and help correct errors
• Respond to routine customer billing questions and assist with resolving disputes
• Maintain organized, accurate billing records and supporting documentation
• Process approved adjustments, credits, and refunds following established procedures
• Assist with accounts receivable, payment reminders, and follow-up on overdue balances
• Follow established billing procedures, company policies, and applicable requirements

• 1+ years of experience in billing, accounting, finance, customer support, or a related role; relevant coursework or internships are welcome
• Strong attention to detail and the ability to work accurately with numbers and data
• Working knowledge of Excel or Google Sheets, including basic formulas, sorting, and filtering
• Comfort learning new systems and tools; familiarity with billing or ERP systems is a plus
• Clear communication skills and a collaborative approach to working with customers and internal teams
• Strong organizational skills and the ability to manage multiple tasks and meet deadlines
• Curiosity, a problem-solving mindset, and a willingness to learn in a fast-paced environment

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (that's right - Roadie will contribute directly to your existing student loans!)
• Flexible work schedule with unlimited PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• The technology you need to get the job done

This role is not eligible for visa sponsorship. Applicants must be authorized to work for any employer in the U.S.