Collections Specialist; West Coast or Mountain Time Zones

Position: Collections Specialist (West Coast or Mountain Time Zones)

Are you in search of a company that resonates with your proactive spirit and entrepreneurial mindset? Your search ends here with Premier Truck Rental!

Company Overview

At Premier Truck Rental (PTR), we provide customized commercial fleet rentals nationwide, helping businesses get the right trucks and equipment to get the job done. Headquartered in Fort Wayne, Indiana, PTR is a family-owned company built on a foundation of integrity, innovation, and exceptional service. We serve a wide range of industries—including construction, utilities, and infrastructure—by delivering high-quality, ready-to-work trucks and trailers tailored to each customer’s needs.

At PTR, we don’t just rent trucks—we partner with our customers to drive efficiency and success on every job site.

POSITION SUMMARY

Collections Specialist will perform a variety of financial and non-financial tasks to help ensure the company’s revenue. The team member is responsible for assisting in managing outstanding company receivables and providing stellar customer service through all communications from submission of invoices through collection of payment. The collections specialist is also responsible for reporting updates to management on customer account status & outstanding issues.

LOCATION

Remote;
Candidates must reside in the Pacific or Mountain Time Zone and be available to work Monday through Friday, 8:00 AM – 5:00 PM, in their respective time zone (PST/PDT or MST/MDT). We will not consider candidates in the Central or East Coast time zones at this time.

COMPENSATION

This position offers a competitive compensation package, benchmarked to regional market standards. It consists of a base salary plus the opportunity for quarterly profit sharing after one year of employment.

RESPONSIBILITIES

• Responsible for participating in all processes associated with the collection of accounts receivable and maintaining an effective and cooperative working relationship with customers and our sales team.
• Correspond by email and phone in a fast-paced, goal-oriented atmosphere on all invoice short payments, billing errors, and collection issues.
• Prepare collection issues, calling past-due accounts daily and documenting results weekly in a spreadsheet.
• Respond to calls from customers and provide requested information.
• Support billing, month-end tasks, yearly audit requests, and the sales team when needed.
• Conduct research using D365 and Salesforce; review and analyze invoices.
• Send email communications with invoices and statements, followed by prompt phone call follow-ups.
• Manage a high volume of approximately 90 customers per week, ensuring timely follow-up.
• Contact each customer within one day of sending communications to ensure receipt and address any issues.
• Handle scenarios such as non-responses, wrong contacts, internal delays, or pending actions with their teams.
• Maintain persistence and ensure customers know you're committed to resolving issues.
• Be proactive and confidence in making phone calls.
• Investigate and understand the underlying reasons for payment delays or issues.

REQUIREMENTS

MUST HAVE

• Minimum of 2 years of experience in B2B collections or accounts receivable with a solid understanding of billing and collection processes.
• Candidates must reside in the Pacific or Mountain Time Zone and be available to work Monday through Friday, 8:00 AM – 5:00 PM, within their respective time zone (PST/PDT or MST/MDT).
• Ability to review and analyze financial data to identify discrepancies and collection opportunities.
• Demonstrated experience handling a large portfolio of accounts, with a consistent record of reducing aged receivables.
• Ability to identify, address, and resolve issues related to billing, payments, and customer queries promptly.
• Proficiency in Excel,…