Ambulatory Care Receptionist

OUR VALUES IN ACTION

• Care and Compassion
• Quality and Teamwork
• Dignity and Respect
• Openness, honesty and responsibility

We are currently looking to employ a receptionist to work in the Ambulatory Care Unit within Borders General Hospital. This is a day unit, currently operating from 8am-8pm, and we are seeking reception cover to cover the afternoon period from  Monday to Friday. Additional cover may be needed during periods of annual leave and sickness, so a flexible approach would be desirable.

This post involves welcoming patients into the unit and using the BGH TRAK IT system; IT skills would be beneficial, however training will be provided.

Informal enquiries:
Lesley Anderson, Senior Charge Nurse, Emergency Dept/Ambulatory Care and Infusion Service,  email Lesley.

As from 1/4/26, the Agenda for Change full‑time working week will reduce from 37 to 36 hours per week. Part‑time hours will be reduced pro‑rata. However, there will be a corresponding increase in the hourly rate so that pay will not be affected.

Please note:

the salary quoted is for full‑time hours (37 hrs per week). For appointments to part‑time hours, the salary will be pro‑rata.

Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check than is currently the case. If the post is assessed as a ‘regulated role’, your appointment will be subject to joining the Protecting Vulnerable Groups (PVG) Scheme. If there is any change to what is currently required, this will be confirmed by either the Hiring Manager or the Recruitment Team.

For more details on these changes please visit:
Disclosure Scotland Changes.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigration Service.

As part of the pre‑employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes, including specific types of visa as well as EU settled and pre‑settled status. To find out more about these routes of permission, please refer to the  website here.

For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licensed Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’.

Further information on these criteria can be found here.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.

PLEASE NOTE:
We cannot accept late applications so please ensure your application is submitted early.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

• Cover reception during the afternoon period (1300‑1800) Monday to Friday.
• Provide additional cover during periods of annual leave and sickness.
• Welcome patients into the unit and manage front‑desk duties.
• Use the BGH TRAK IT system, with training provided.
• Maintain a flexible approach to unforeseen staffing needs.

• Basic IT skills, with willingness to learn the BGH TRAK IT system.
• Right to work in the UK or eligibility for sponsorship.
• Strong interpersonal and customer service skills.
• Understanding of NHS Scotland's equality and diversity commitments.