Global Technical Manager Business Assurance

Overview

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

At SGS, we have an open corporate and international culture. We offer a dynamic work environment in a leading global company. Our high professional standards and our sustainability approach guarantee you a future-oriented work environment. We invest in our employees for the long term and are committed to supporting your development within the company. Our business principles include:
Integrity, Health, Safety & Environment, Quality & Professionalism, Respect, Sustainability, and Leadership.

In this role, the Post-Holder will take overall responsibility for the technical development and management of the BA Division. In consultation with the BA Global Head of Certification they will set the overall technical and accreditation strategy for the Division. Through direct management responsibility for product and technical specialists, they will ultimately set and enforce the policies that determine product delivery across the organisation and will have the authority to enforce their decision at all levels in the affiliate network.

As a result of their activities, the post-holder plays a critical role in maintaining the BA Division’s “licence to operate” and is thus the final arbiter within the Division of those issues within the remit of the role.

Although the post-holder has limited direct P&L responsibility (except for the spending of their own department), the postholder must be commercially astute to ensure effective and efficient service delivery and this must inform all their actions. This in turn underwrites and enables BA’s profitability at a local level. The role thus has significant business impact.

The post-holder will achieve these overall objectives through:

• Managing international accreditation activities (e.g. UKAS, ANAB etc.) and support the network in the maintenance of local accreditations.
• Defining accreditation strategies, policies and internal systems and advising the BA Senior Management team accordingly
• Providing effective technical direction and support to the BA certification business network to ensure anticipation, awareness, interpretation of external accreditation standards and requirements. Make final decision in the event of any disputes.
• Leading the global technical and accreditation functions to ensure the quality of the service delivered meets specified business and requirements.
• Working proactively with the Certification Business Teams to support development of enhanced customer services, anticipating and working to resolve potential conflicts to certification impartiality.
• Managing the overall relationship with global Accreditation Bodies, ensuring clear understanding and appreciation of SGS local and global structure, strategy and diversity of activities and establishing their confidence in SGS integrity and innovative solutions.
• Representing the BA Division externally, particularly acting as our Lead Representative on the International Independent Organisation for Certification (IIOC)
• Working constructively in cooperation with global ABs to ensure a cost-effective AB audit program.
• Leading and direct global technical team including the management of technical functions and staff.
• Identifying, lead and coordinate improvements and continuously review technical standards and simplify procedures, systems and requirements to assist operations to remain smooth, efficient and competitive.
• Leading the development, implementation and maintenance of systems and technical support processes throughout the BA certification business network to ensure optimum efficiency and compliance with Corporate objectives.
• Ensuring global procedural requirements and technical support processes for certification services are commercially viable.
• Lead and support the Certification Business Teams in the development of new products and certification services.
• Leading…