Network Admin Support

Network Admin Support

Location:

Melton Mowbray – Hybrid – Three Days in Office

Employment Type:

Permanent

Hours:

Monday-Friday

Think the AA is just about roadside assistance? Think again! As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered.

Our mission is to keep Britain moving.

Join our AA Approved Garage Team as an administrator and play a key role in keeping our network running smoothly. You’ll support Area and Sales Managers with customer service tasks and ensure new garages are onboarded quickly and efficiently.

Your day-to-day will include helping garages with queries, providing training on our Unity system, promoting the goods and services we offer, updating garage records, managing parts accounts, and assisting the sales team to deliver an exceptional experience across the network.

• Onboarding new garages by setting up CRM profiles, customer mandates, and requesting Euro Car Parts accounts.
• Delivering CRM training to garages, ensuring they can use the system confidently.
• Booking and planning audits, sending confirmations, and organising Area Manager diaries.
• Building strong relationships with garages through regular communication and support.
• Answering and resolving queries from the department inbox promptly and professionally.
• Working closely with your Area Manager to provide garage support and assistance.
• Supporting the sales team by identifying growth opportunities and promoting products.
• Updating management sheets and trackers regularly to keep all tasks accurate and up to date.

• Previous administrative experience to manage tasks efficiently.
• Proficiency with Microsoft Office and Outlook.
• Knowledge of the motor industry aftermarket (preferred but not essential).
• Ability to contribute ideas and suggestions to help the team improve and grow.
• Work independently without close supervision while staying focused.
• Handle pressure and meet tight deadlines with a proactive approach.
• Communicate clearly and professionally with colleagues and customers.
• Show attention to detail when updating records and managing data.

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

As part of the onboarding process, we complete several pre‑employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, so please apply now if you are interested.

Not Applicable

Full-time

Information Technology

Industries:
Motor Vehicle Manufacturing, Financial Services, and Insurance