Customer Advisor - Monitoring; Intervention

Position: Customer Advisor - Hire Monitoring (Intervention)

Third Party Claims – Hire Monitoring Advisor

Do you have fantastic people skills? Do you possess strong skills in both written and verbal communication? Can you deliver a great customer experience?

Working Hours/ Shift Patterns

You will work 37.5 hours per week , Monday to Friday 09:00 – 17:30. No weekend work required.

Start Date

Monday 9th March 2026

Training

The core training lasts for the first 4 weeks and would require hybrid training in the office and training remotely from home. You'll continue hybrid working onsite through to week 8 to reinforce your learning and build confidence. After this period, you'll need approval from a trainer or team leader before transitioning to hybrid working of one day a week in the office and the rest working remotely from home.

Our

approach to Hybrid Working

With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Salary

The starting salary is £2 6 , 500 plus benefits. There will be opportunities for further salary progression to £27,500, which can be achieved in as little as 12-months with the right focus on personal development.

Location

Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.

Your role

This role supports both Hastings Direct customers as well as other effected parties when an accident is not their fault. As a Hire Monitor Claims Handler, you will provide vehicle repair and car hire solutions to the non-fault party and provide an excellent customer experience that demonstrates Hastings Direct’s market leading customer service. You will also learn the basic legal liability and insurance indemnity outcomes and how to value/negotiate customer losses to ensure the claims costs are kept to a minimum.

What

we're looking for in a Hire Monitor Claims Handler

• Self-motivated individuals who focus on customer outcomes, uphold our values, and take pride in their work.
• Effective communicators who clearly convey options, information, and key points in both written and verbal form.
• Is comfortable with objection handling and can demonstrate resilience whilst providing an excellent customer experience.
• Someone who's accountable, committed to self-development, thorough, and pays attention to detail.
• Someone who can demonstrate flexibility in adjusting perspectives by embracing new concepts and supporting change initiatives.
• Is comfortable navigating and utilising multiple IT systems and has experience of working within a similar environment.
• Someone who has excellent stakeholder management.

What we offer

Join us and you’ll find a different way of doing things. We call it the 4

Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on-going training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.

Benefits you’ll receive

• Up to 5% annual discretionary Bonus
• Hybrid working (1 day per week in the office with the option to do more depending on your preference)
• A fantastic open plan modern office
• We promote a relaxed, friendly & diverse working environment
• ‘Harrys’ - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
• Pension match up to 10% of your salary
• Life insurance (4 x base salary)
• Discounted Hasting Direct products
• Discounts & cashback with well-known retailers
• Tech scheme, cycle to work, health…