Guest Services Representative

Perform a range of duties in a pleasant, professional, and efficient manner, including answering phones, greeting guests, assisting, checking families in and out, giving recommendations, and providing directions to support a positive experience. Smile and greet guests in a welcoming manner as the first point of contact.

Job Responsibilities:

• Provide excellent customer service and support to all guests within the assigned area.
• Maintain overall quality and cleanliness of the assigned area.
• Provide assistance and support within the assigned area (e.g., house management, volunteer department, front desk department, guest services requests).
• Monitor supplies and inventory within the area as assigned, and take necessary action.
• Document and share reports for own area as required.
• Perform other related duties as assigned or directed to meet the department's goals and objectives.
• Maintain regular and predictable attendance.

Minimum Education and/or Training:

• High school diploma or equivalent.

Minimum Experience:

• One year of applicable experience in a service-oriented, customer-focused environment, preferred.

Special Skills, Knowledge and Abilities:

• Ability to understand and adapt to changing priorities. Skills in structured problem-solving and openness to learning new approaches to execution.
• Learns on the job and applies skills in routine tasks and activities; delivers under supervision and guidance
• Is open to any type of change or new idea presented. Shows eagerness to learn from different avenues. Addresses needs/problems logically, using defined approaches.
• Skills in clear and effective communication (written and verbal) and timely exchange of information with relevant stakeholders for work outcomes.
• Communicates clearly and concisely, both verbally and in writing. Listens to requests, confirms understanding of routine needs, and provides accurate answers. Shares information within the team as directed.
• Plans, prioritizes, and organizes work well. Able to deliver under tight timelines while maintaining quality and efficiency.
• Manages own time well to plan work and meet daily task needs. Executes routine tasks under guidance and/ or supervision. Shows attention to detail, produces quality work on time.
• Skilled in understanding, prioritizing, and addressing the needs of patients, families, and institutional teams with a focus on efficient, responsive, high-quality outcomes. Ability to engage effectively, solve problems, and remain calm under pressure to improve the overall patient experience.
• Seeks to understand patient and family needs and institutional team requirements by asking clarifying questions. Addresses routine patient/stakeholder requests effectively and seeks guidance, as needed, to quickly resolve more complex issues. Knowledge of guest services concepts and institutional processes (e.g., housing, financial assistance, transportation). Ability to anticipate, prioritize, and address competing guest and stakeholder needs in a timely and efficient manner.
• Exhibits basic grasp of guest services concepts, processes, and guidelines related to own area. Carries out standard tasks within own area (e.g., house management, volunteer/ event department, volunteer department, front desk department, guest services requests, patient services requests) on time, under supervision.

Physical Demands and

Working Conditions:

• The physical demands described here are representative of those an employee must meet to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand, walk, sit, kneel, use hands to finger, handle, or feel, and talk or hear.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually quiet.
• An essential function of the job is complying with all applicable federal, state, and local safety and health regulations that apply to this job.
• The employee must move about the workspace to access work surfaces and shelves, cabinets, drawers, and equipment at, below, or above the work surface.
• Nothing in this job description limits…