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Senior Process Improvement Specialist, End-to-End CX

Job in Memphis, Shelby County, Tennessee, 37501, USA
Listing for: Amazon Inc.
Full Time position Listed on 2026-11-05
Job specializations:
  • Quality Assurance - QA/QC
Salary/Wage Range or Industry Benchmark: 120000 - 170000 USD Yearly USD 120000.00 170000.00 YEAR

Job Description & How to Apply Below

Amazon AMXL E2E CX seeks a Senior Process Improvement Specialist to design and drive end-to-end customer experience strategies across First, Middle, and Last Mile. You will lead initiatives leveraging data analytics, AI, and scalable solutions to improve Quality, Concessions, and Delivery Estimate Accuracy, coordinating with Field Operations and cross-functional partners.

The role emphasizes independent work in a fast-paced environment, with strong communication to senior leadership and a track

We invite applications for the Senior Process Improvement Specialist, End-to-End CX position located in Nashville, TN, United States.

All applications are reviewed carefully by our team.

This is a Full Time role.

The position is based in Nashville, TN, United States.

This opportunity is part of our work in Management & Operations.

The advertised compensation is 120..

We aim to respond to suitable candidates as soon as possible.

Position Requirements

10+ Years work experience
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