Senior Associate - Payment Processing

Own the end-to-end payment approval workflow for key clients. Handle complex cases,

guide junior staff, improve how the process runs, and make sure approvals are accurate,

timely, and well-documented.

What You’ll Do

Payment Reviews:
Confirm that purchase orders, invoices, delivery confirmations,

statements, bank details and all related documents are lined up before approval.

Issue Resolution:
Triage mismatches or missing details; work with suppliers and

internal teams to close gaps quickly.

Team Guidance:
Mentor junior associates, review their work, share feedback, and

help with training/onboarding.

Stakeholder Management:
Provide clear updates to client contacts and internal

managers; manage expectations and timelines.

Reporting:
Publish weekly/monthly status reports (volumes, accuracy, pending

Process Improvement:
Spot bottlenecks and propose practical fixes (checklists,

templates, clearer steps, basic automation ideas).

Controls & Audit Trail:
Keep complete, organized records and follow

maker–checker style reviews where relevant.

SOP Ownership:
Keep procedures up to date; suggest improvements to ensure

consistency across the team.

What You’ll Bring

4–7+ years in back-office operations/accounts/procure-to-pay, ideally in a

BPO/shared services setting.

Proven track record of handling complex payment approval cases with minimal

supervision.

Comfortable using spreadsheets (lookups, filters, pivots) and any standard

accounting/ERP tool (training provided).

Strong written and spoken communication with vendors and client teams.

People support skills: coaching juniors, giving constructive feedback, and managing

Detail focus, ownership, and a continuous-improvement mindset.

Willingness to work in client time zones when required.

Nice to Have (Not Mandatory)

Experience with hospitality/retail or multi-site businesses.

Familiarity with workflow/document tools (e.g., Click Up/Jira/SharePoint/Drive).

Exposure to simple automation/RPA or BI dashboards.

How We Measure Success

Timeliness:
On-time completion of cases (TAT).

Queue Health:
Low rework/returns; fast closure of aged items.

Team Impact:
Measurable uplift in junior team accuracy and speed.

Process Wins:
Improvements with visible results (time saved, errors reduced).

Documentation:
Clean, audit-ready files and up-to-date SOPs.

Education

Bachelor’s degree in Commerce/Business/Finance (or similar). Equivalent

experience considered.

What We Offer

Competitive salary and benefits.

Leadership path into Team Lead / Operations Specialist.

Structured onboarding, training, and regular feedback.

Supportive culture focused on quality and improvement.