Inside Sales Engineer II

Reports To:

Product Management Manager or Assigned Supervisor

Compensation Range:

$47,000 - $77,000 annually, depending on qualifications, experience, and demonstrated capabilities

Position Summary

HTS Thermal is seeking an energetic, customer-focused, and technically capable Inside Sales Engineer II to support the continued growth of our heat tracing products, engineered systems, and technical services business.

The Inside Sales Engineer II serves as a primary point of contact for assigned distributors, contractors, OEMs, and end users. This individual will be responsible for developing quotations, preparing basic heat trace bills of material, managing customer communications, tracking assigned opportunities and orders, and supporting the successful execution of sales activities from initial inquiry through project completion.

The position requires the ability to review and interpret basic mechanical and electrical drawings and utilize HTS pricing tools, established design standards, and product selection resources to prepare quotations for standard heat tracing applications. This role is intended for individuals with foundational engineering, architecture, construction, or technical sales skills and offers significant opportunities for technical and professional development.

The successful candidate must possess strong interpersonal and communication skills, as this is a highly customer-facing position requiring routine interaction with distributors, contractors, engineers, purchasing personnel, project managers, and end users.

Technical, commercial, and execution support will be provided by HTS Product Management, Engineering, Manufacturing, and Field Technical Services personnel. While independent decision-making is expected for routine assignments, complex technical applications will be supported by senior resources within the organization.

• Serve as a primary point of contact for assigned customer and distributor accounts.
• Build and maintain professional relationships through timely communication and responsive customer service.
• Respond to customer inquiries regarding products, pricing, availability, lead times, quotations, and order status.
• Conduct proactive follow-up on quotations, orders, and customer requests.
• Assist customers in identifying products and solutions suitable for their applications.
• Coordinate with internal teams to ensure customer expectations are communicated and met.
• Maintain a professional and customer-focused approach in all communications.
• Utilize HTS pricing tools to prepare and issue commercial quotations.
• Develop basic heat trace bills of material from customer-provided drawings and specifications.
• Review customer documents and determine material requirements for standard applications.
• Generate pricing packages and supporting documentation.
• Support sales growth initiatives within assigned accounts and territories.
• Identify opportunities for additional product sales and cross-selling opportunities.
• Follow up on open quotations and project opportunities.

Technical Application Support

• Read and interpret basic mechanical drawings, P&IDs, piping layouts, equipment drawings, and electrical drawings.
• Utilize established HTS design guidelines and product selection tools.
• Assist with standard freeze protection and temperature maintenance applications.
• Prepare preliminary material takeoffs and product selections.
• Coordinate with engineering personnel when advanced calculations or design support are required.
• Identify situations requiring escalation to senior engineering resources.

Order Management & Project Coordination

• Track assigned quotations and sales orders from receipt through completion.
• Monitor order status and coordinate with Materials Management and Operations teams.
• Communicate order progress and delivery schedules to customers.
• Assist in resolving routine order issues and customer concerns.
• Maintain organized records of customer communications, quotations, and orders.
• Help ensure accurate execution of customer requirements.

Administrative Responsibilities

• Maintain CRM records and customer activity documentation.
• Update opportunity tracking information and sales activity records.
• Support reporting requirements and sales metrics.
• Participate in internal meetings, training programs, and company initiatives.
• Follow established company procedures and quality standards.
• Perform other duties as assigned.

Required Qualifications Education

One of the following is preferred:

• Associate Degree in Engineering Technology, Construction…