Last Mile Site Manager

About Us

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you!

Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions.

Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Maersk | Lowe's Last Mile
- Heavy Bulky Operations

Schedule:

Tuesday
- Saturday or Sunday
- Thursday

Position Overview

The Last Mile Site Manager is responsible for overseeing daily last-mile delivery operations across assigned Lowe's stores and markets. This position ensures safe, efficient, and on-time deliveries while maintaining strong relationships with store leadership, transportation contractors, and internal operational teams. The Last Mile Site Manager serves as the primary point of contact for operational issues and is expected to take ownership of delivery performance, communication, and issue resolution.

Key Responsibilities

• 1. Daily Delivery Operations Monitor daily delivery routes, driver progress, and completion. Ensure deliveries are completed within scheduled customer time windows. Identify and resolve delivery delays, missed stops, and service failures. Coordinate with third-party transportation contractors (3PLs). Ensure adequate truck and driver capacity to support daily volume.
• 2. Routing & Dispatch Review and validate routes using Far Eye and Dispatch Track. Work with routing teams to optimize delivery sequences. Identify geographic challenges, excessive mileage, and inefficient routes. Review co-mingled routes and ensure operational feasibility. Verify all orders are properly routed and released for delivery.
• 3. Store Relationships & Field Visits Conduct regular store visits and driver ride-alongs. Build strong relationships with Store Managers, Assistant Store Managers, and Back-End Supervisors. Address store concerns proactively before they escalatie n. Ensure stores receive timely updates regarding delivery challenges. Identify opportunities to improve the customer delivery experience.
• 4. Performance & KPI Management Monitor On-Time Delivery performance. Track delivery completion rates and service failures. Support improvement of LTR (Likelihood to Recommend) scores. Review early arrivals, late deliveries, and customer complaints. Develop corrective action plans for underperforming stores and contractors.
• 5. Contractor & Driver Management Maintain daily communication with transportation contractors. Address driver performance, attendance, and professionalism. Ensure compliance with safety and operational requirements. Monitor truck availability, equipment issues, and capacity gaps. Escalate contractor performance concerns when necessary.
• 6. Communication & Reporting Provide daily operational updates to leadership. Escalate critical issues with clear facts and recommended solutions. Participate in daily performance and operational calls. Maintain accurate reporting on delivery performance, routing, and capacity. Follow up on outstanding issues until fully resolved.

Daily Expectations

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