IT OT Support Specialist

IT / OT Support Specialist – Industrial Environment Position Overview

We are looking for an IT / OT Support Specialist to join an on-site IT organization supporting a complex and critical industrial environment. The role sits at the intersection of traditional IT systems and Operational Technology (OT), working closely with global IT teams, security, and manufacturing stakeholders.

• Provide Level 2 and Level 3 support for end users (incidents and service requests via phone, email, walk-up, and self-service portal)
• Provision, maintain, and support end-user hardware, software, and peripherals
• Support and maintain network printers, conference room equipment, and other site devices
• Administer and support Windows 10 and Windows Server environments (2017–2022)
• Support network operations including routers, switches, and general TCP/IP connectivity
• Coordinate with global IT Service Desk, Endpoint Engineering, Infrastructure, and Security teams
• Escalate incidents according to established incident response procedures
• Participate in IT/OT projects and lifecycle management initiatives
• Support patching, updates, antivirus, backup, and recovery activities
• Assist with monitoring, asset management, and change management
• Support industrial control system (ICS) network environments and OT security initiatives
• Coordinate IT/OT support for industrial capital projects from design through commissioning

• A+ certification or equivalent practical experience
• CCNA (Cisco Certified Network Associate)
• Minimum 5 years of IT experience, including exposure to manufacturing or industrial environments
• Strong knowledge of:
  • Windows 10 and Windows Server (2017, 2019, 2022)
  • Networking fundamentals (TCP/IP, routing, switching)
• Experience with Mobile Device Management solutions
• Hands-on experience with enterprise printers and peripherals
• Ability to operate in a structured, regulated, and safety-critical environment

• CCNP, Fortinet NSE, or equivalent security certifications
• Experience with Fortinet and/or Palo Alto firewalls
• Virtualization technologies (VMware, Hyper-V)
• Tools such as Solar Winds and WSUS
• Knowledge of industrial systems (ICS / DCS: Siemens, Emerson, Honeywell)
• Previous experience in chemical, pharmaceutical, or continuous manufacturing environments

• Hands-on, autonomous, and service-oriented mindset
• Strong communication skills and ability to work with global IT organizations
• High attention to security, documentation, and operational excellence
• Comfortable working in mission-critical industrial environments

Location: Switzerland (industrial site)

Contract: Permanent position or long-term contract

Workload: Full-time

Languages: Professional English required (German or French is a plus)

• Position based in Switzerland
• Valid Swiss work permit required (CH / B / C / G or EU with eligibility)