Coordinator, Client AP

Job Overview

The AP Coordinator performs the day-to-day processing and resolution of accounts payable transactions, including invoice exceptions and payments. This role ensures all accounts payable activities are completed accurately, efficiently, and in compliance with company policies and regulatory requirements. The AP Coordinator is responsible for researching and resolving AP inquiries, identifying and communicating process issues, and collaborating across teams to deliver best-in-class service to both internal and external stakeholders.

Description

Job Overview

The AP Coordinator performs the day-to-day processing and resolution of accounts payable transactions, including invoice exceptions and payments. This role ensures all accounts payable activities are completed accurately, efficiently, and in compliance with company policies and regulatory requirements. The AP Coordinator is responsible for researching and resolving AP inquiries, identifying and communicating process issues, and collaborating across teams to deliver best-in-class service to both internal and external stakeholders.

Monday

through Friday
10:00AM-7:00PM ET
-OR-11:00AM-8:00PM ETYour Responsibilities Invoice & Payment Processing

• Review invoices for accuracy and compliance with organizational guidelines and process files between the IMS and accounting system.
• Review approved invoices and print or export payments based on cash availability; make online and phone payments as needed.
• Process outgoing check payments for mailing or interoffice distribution and handle void and reissue requests.
• Prepare and process recurring invoices from assigned budgets at the start of the fiscal year.
• Sort incoming mail and route invoices and time-sensitive items appropriately.

Research & Exception Resolution

• Research, respond to, and resolve AP inquiries and research items from internal and external parties, addressing items directly or routing them to the appropriate party within established time frames (e.g., two business days).
• Resolve invoice exceptions such as duplicate payments, missing invoices or payments, image or documentation issues, and unmatched items.
• Complete daily ticket and IMS-related assignments, including emergency and special requests.

Compliance, Reporting & Process Improvement

• Perform root cause analysis on issues and communicate recurring error trends to management.
• Generate and maintain AP reporting and records per established guidelines.
• Prepare vendor and IRS tax documents as necessary.

Collaboration & Communication

• Collaborate with internal stakeholders to ensure invoice information is captured correctly and processes are followed for timely payment.
• Identify accounts with negative cash balances and communicate with the appropriate onsite teams.

Additional Duties

• Practice and adhere to First Service Residential Global Service Standards.
• Always conduct business with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Skills & Qualifications

• Two years of experience in related field is preferred.
• Strong knowledge of Microsoft applications, especially Word and Excel, including a working knowledge of complex Excel functions (e.g., pivot tables, VLOOKUPs), and strong general computer and systems proficiency.
• Familiarity with AI productivity tools (e.g., Microsoft Copilot, Claude) and a willingness to adopt them to improve efficiency; extensive experience not required.
• Excellent customer service and relationship skills with internal and external clients; persuasive, patient, and a strong listener.
• Strong verbal, written, and presentation communication skills.
• Detail oriented with strong organizational skills.
• Ability to work with sensitive or confidential information.
• Ability to prioritize, meet deadlines, and work well under pressure; committed to getting the job done.

What We Offer

As a full-time non - exempt associate, you will be eligible for full comprehensive benefits to…