OPS Front Desk Clerk

Your Specific Responsibilities

Promotes good customer service assuring that telephones are answered promptly and courteously, assures that customers are treated with respect. Adheres to standard operating procedures and assures they are followed properly. Greets and assists all clients seeking services at the County Health Department (CHD). Schedules appointments for all clinics. Receives, reviews and updates eligibility information and necessary paperwork/records for patients to be seen by provider.

Cashiers for clinic, Vital Statistics and Environmental Health. Assures vouchers and remittance advice are scanned and reported to Volusia County Health Department (VCHD) daily for the purpose of recording in the Health Management System (HMS) and posting to client accounts. Ensures cash receipts and other instruments of value are appropriately safeguarded and all accountability and recording procedures are adhered to at all times.

Reviews clinic services in HMS and bills accordingly.

Requisition No: 884626
Agency:
Department of Health

Working Title:

OPS Front Desk Clerk
Pay Plan:
Temp
Position Number:
Salary: $17 per hour
Posting Closing Date: 11/15/2026

Total Compensation Estimator Tool Your Specific Responsibilities

Promotes good customer service assuring that telephones are answered promptly and courteously, assures that customers are treated with respect. Adheres to standard operating procedures and assures they are followed properly. Greets and assists all clients seeking services at the County Health Department (CHD). Schedules appointments for all clinics. Receives, reviews and updates eligibility information and necessary paperwork/records for patients to be seen by provider.

Cashiers for clinic, Vital Statistics and Environmental Health. Assures vouchers and remittance advice are scanned and reported to Volusia County Health Department (VCHD) daily for the purpose of recording in the Health Management System (HMS) and posting to client accounts. Ensures cash receipts and other instruments of value are appropriately safeguarded and all accountability and recording procedures are adhered to at all times.

Reviews clinic services in HMS and bills accordingly.
Serves as Deputy Registrar and assures that all Florida Statutes and Administrative Codes pertaining to Vital Statistics are followed. Ensures that the “doc sequence" is entered correctly for the E-vitals system. Works directly under the Chief Deputy Registrar in this program.
Maintains and processes record requests under direction of Privacy Officer. Assists Records Management Liaison Officer (RMLO) with records management and purging and destruction of records.
Checks the treasury daily and maintains coding for credit card transactions, Electronic Funds Transfer (EFT) and daily deposit transactions in a timely manner.
Performs related work as required, to include covering for Madison front desk as needed. Participates in Quality Improvement activities.

Required Knowledge, Skills, And Abilities

• Knowledge of computer programs and software to enhance the productivity of CHD programs
• Knowledge of administrative and clerical procedures and systems
• Ability to work independently and as a team
• Ability to handle multiple tasks at once; must be organized and detail oriented
• Ability to communicate effectively and deal with the public professionally while providing excellent customer service
• Must have strong communication skills (oral and written)
• Must have strong time management skills
• Must have solid technical skills
• Must be flexible and a team player
• Must have problem solving skills and be self-motivated

Qualifications

• Experience working with patients via telephone and face to face
• Experience scheduling appointments electronically
• Experience with Microsoft Office…