CSR, Administrative​/Clerical

Summary/Objective:

The Customer Support Representative reports directly to the Account Manager and will provide support by executing and delivering on limited responsibilities. These tasks include contacting customer and/or vendor to ensure the timely submission of required documents. This role requires outstanding communication and documentation skills.

KEY RESPONSIBILITIES:

Follow-up on all open work orders to ensure required documentation is provided in a timely manner

Must take initiative to gather what is needed to move work order’s forward

Ability to priority work as need

Must recognize and act on changes to a work order’s status based on urgency

Answer phones

Enter accurate and complete notes in the system regarding correspondence with customers and subcontractors

Relay work orders, messages, or information to or from technicians and supervisors

Update customer web-based portals

Relay work orders, messages, or information to or from technicians, supervisors

Act on all incoming faxes

Other duties assigned

Requirements:

Must have excellent verbal communication skills

Must possess the ability to comprehend and construct correspondence, listening skills, telephone skills and information gathering skills

Must be able to work well independently

Must possess organizational skills in managing multiple work orders simultaneously

Flexibility and willingness to learn and work on different tasks as needed.

Strong attention to detail