Account Services Representative
-
Customer Service/HelpDesk
Account Manager, Office Administrator/ Coordinator, Customer Service Rep, Client Relationship Management
Job Description & How to Apply Below
Account Services Representative
Be the main point of contact for our customers and work side by side with our production team to bring every project to life.
We are looking for a motivated and dynamic Account Services Representative to join our growing team and play a key role in our day-to-day operations. In this position, you'll be at the center of the action, serving as the primary point of contact for customers while working closely with our production team to bring projects to life. This is a fast-paced, hands-on role where no two days are the same.
We're seeking someone who thrives in a collaborative environment, takes pride in delivering exceptional customer service, and enjoys being part of a team that values efficiency, communication, and results. The ideal candidate is detail-oriented, proactive, and energized by solving problems and keeping projects moving forward. If you're looking for an opportunity where you can make an immediate impact, grow professionally, and be part of a company that values your contributions, we'd love to hear from you.
Job Responsibilities- Communicate daily with customers, account executives, and production teams regarding project status, timelines, changes, and required information.
- Gather and verify all job requirements with customers prior to production to ensure accuracy.
- Enter detailed job specifications into internal systems and confirm proper scheduling within the production queue.
- Coordinate with vendors, production staff, and customers to ensure timely and accurate execution of projects.
- Identify and resolve job-related issues by collaborating with internal departments and recommending effective solutions.
- Track and reconcile final production runs to ensure accurate documentation for billing purposes.
- Participate in daily production meetings and contribute to continuous process improvements.
- Maintain and update customer accounts and job records with accurate, current information.
- Coordinate with production, warehouse, and shipping teams, as well as carriers, to expedite and track shipments.
- Perform additional duties as assigned by the Account Services Manager and Sales team.
- Excellent written and verbal communication skills.
- Strong interpersonal and organizational skills.
- 1 to 3 years of experience in customer service.
- Experience using the Microsoft Office suite of products.
- Experience in commercial printing is a plus.
- Must be fluent in English.
- Salary range of $55,000 to $70,000 (based on experience)
- 6-month sign-on bonus
- Medical, Vision, and Dental insurance
- 401(k) plan after 1 year
- Vacation and sick days
- Opportunity for growth
- Monday through Friday
- 8:00am to 5:00pm
Now Hiring
· Miami
Pay $55,000 to $70,000, based on experience
Schedule
Monday to Friday, 8:00am to 5:00pmDepartment
Account Services / Production Apply for Account Services.
Choose "Account Services" as the position, tell us a bit about yourself, and attach your resume. A real person on our team will read it and be in touch.
Solo Printing is an equal opportunity employer. Solo Printing prohibits discrimination in employment on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, marital status, veteran status or service in the armed forces of the U.S., or any other protected class in accordance with applicable federal, state, and local laws.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).