Sales Specialist

Position: Renewals Sales Specialist
At Solar Winds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose.

If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join Solar Winds and grow with us!

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose.

If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join Solar Winds and grow with us!

Your Impact:
• In this role, you will be able to drive conversions, industry leading renewal rates, and maintain a large volume of renewals with a high call and email volume daily. Minimum 30 per day covering the North America territory (Night Shift).
• Collaborate with customers, partners, and internal stake holders (legal, finance, sales, support, engineering, etc.) in a hybrid work environment.
• Develop a trusted relationship with key accounts, customer stakeholders and executive sponsors within our existing customer base to drive high ROI on SWI
• Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure
• Partner with Customer Success & Account Executives to maximize account growth opportunities by playing an active role on the account team and helping identify expansion and cross-sale opportunities
• Identify and execute strategies to decrease churn across assigned customer base
• Prioritize responsibilities within your customer segment differentiating between accounts at risk and balancing daily activity and velocity sales
• Working with customers to resolve any issues which may be preventing them from maintaining a relationship with Solar Winds
• Help maintain accurate customer records including licenses, software expiration dates, shipping address, updating customer contact information, etc.
• Working with various departments across the organization to advocate for the customer and work together to resolve any issues including but not limited to; assisting with collection efforts, working through legal requirements, launching new pilot programs, escalating issues to support & engineering, etc.
• Ability to negotiate and move time frames while closing sales with a very high customer experience
• Raise issues and trends identified in your customer segment to the broader organization for analysis and resolution
• Above all – access the customer’s sentiment and advocate on their behalf to ensure the optimal customer experience Competencies
• Outstanding Communication:
Excellent communication skills both verbal and written.
• Detail Orientation:
Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or…