Customer Support Assistant

Temporary Customer Support Assistant

Location:

Middlesbrough (Office-based)

Contract:

3-month temporary assignment
Pay Rate: £12.21 per hour

We are looking for a proactive and organised Customer Support Assistant to join the team on a temporary basis. This role is ideal for someone with strong communication skills who enjoys providing excellent customer service and supporting the smooth running of day-to-day office operations.

Key Responsibilities:

Reception & Call Handling:
Answer incoming calls, manage the switchboard and direct callers to the appropriate teams efficiently and professionally.
Email Support:
Monitor shared inboxes, allocate emails to the correct queues, and forward messages to relevant departments.
Administrative Tasks:
Assist with light administrative duties including scanning documents and distributing incoming post.
General Customer Support:
Provide helpful and friendly support to customers and internal teams as needed.

What We're Looking For

Previous experience in a customer service, reception or administrative role (desired but not essential).
Strong communication and interpersonal skills.
Good organisational abilities and attention to detail.
Comfortable working in a fast-paced, office-based environment.
Ability to manage multiple tasks and prioritise effectively.

A full credit check and criminal records check needs to be cleared before you can take on this assignment with our client