Customer Service Representative

Customer Service Representative

Location:

On-site - Middlesbrough

Hours:

Monday to Friday, 08:30 - 17:15

Contract:

Full-time, Permanent
Salary: £27,000 + bonus + benefits
 
The Opportunity
A well-established communications and technology business is seeking a Customer Service Advisor to join its on-site team in Middlesbrough. This is a fully office-based role, so applicants must be able to reliably commute to the location.
This position sits at the heart of customer engagement and service delivery. You will speak with customers daily, understand their needs, and provide clear, informed advice on products and services. While you will support the wider sales and service process by issuing quotations and following up enquiries, this is not a hard sales or cold-calling role.
If you enjoy conversation, relationship-building, and problem-solving over the phone, this role will suit you well.
You will work closely with colleagues across customer service, sales, marketing, and operations to ensure customers receive a smooth and professional experience.

Key Responsibilities
 
Handle inbound and outbound customer calls professionally
Build and maintain strong, long-term customer relationships
Understand customer needs and provide appropriate product and service advice
Prepare, issue, and follow up quotations
Follow up customer enquiries to ensure clarity and resolution
Support customer onboarding and ongoing service requests
Maintain accurate customer records on internal systems
Work towards service quality targets and KPIs
Represent the business professionally at all times  About You
We are looking for someone with a positive, proactive approach and a genuine interest in helping customers.

Essential qualities:
 
Strong customer service and relationship-building skills
Confidence and enthusiasm when speaking on the phone
Clear, professional communication
High energy, positive attitude, and willingness to learn
Organised and able to manage multiple customer interactions
Comfortable working to service standards and KPIs
Able to work on-site in a busy office environment
Able to reliably commute to Middlesbrough
Right to work in the UK

Experience:

Previous experience in customer service or a customer-facing role is beneficial but not essential. Full training on products, systems, and processes will be provided.
Salary & Benefits
 
£27,000 basic salary
25 days paid holiday plus statutory holidays
Company pension scheme
Free on-site parking
Company events
Annual bonus scheme
Supportive, collaborative on-site working environment