Comforts Laundry Partner

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Home Comforts Laundry Partner

Reports To:

Home Comforts Lead
Purpose of the Role
The Home Comforts Laundry Partner plays a crucial role in promoting dignity, comfort and wellbeing for every resident. You ensure all personal clothing, bedding, linens, towels and dining fabrics are cared for with precision, respect and pride.
Laundry is an essential part of the resident experience - supporting identity, comfort, presentation, infection control and the overall feel of the home. Your care directly influences how residents feel each day and how families perceive the home.
This is not simply operational work. It is meaningful work that protects dignity, enhances comfort and creates a home that feels fresh, safe and well cared for.
Key Responsibilities

Deliver Exceptional Laundry Standards
You will ensure all laundry is completed to a consistently high standard, including:

• Personal clothing
• Towels
• Bedding (sheets, pillowcases, duvets)
• Blankets and comfort items
• Dining linens, tablecloths, napkins and themed event fabrics
• Curtains or soft furnishings when required
  You will:
• Wash, dry and iron all items with care and attention
• Follow correct programmes, temperatures and chemical requirements
• Use the roller to ensure professional-quality finishing on linens and tablecloths
• Maintain a consistent flow of laundry throughout the day
• Ensure items are fresh, odour-free and well presented
  Your work ensures a high level of dignity and comfort every day.

Dignified Handling of Personal Clothing & Identity Items

• Treat every item of clothing with respect and sensitivity
• Understand that clothing is part of a resident's identity
• Raise concerns if clothing becomes damaged, worn or unsuitable
  You help residents feel personally valued.

Accurate Labelling, Sorting & Tracking

• Ensure all personal clothing is labelled clearly and permanently
• Follow structured sorting procedures to prevent mixing or loss
• Track items through the full laundering cycle
• Report unlabelled clothing to the Home Comforts Lead so it can be addressed
• Maintain records to ensure accurate and timely returns
  This prevents distress and builds confidence with families.

Emergency Laundering of Staff Uniforms

• Provide urgent laundering of staff uniforms when required
• Follow infection control procedures for clinical contamination
• Ensure uniforms are returned promptly to support continuity of care
  This supports operational resilience and safety.

Infection Prevention & Control (IPC) and Safe Laundry Practice
You will:

• Follow correct temperatures and separation for soiled or infected laundry
• Use chemicals safely and adhere to COSHH requirements
• Maintain safe PPE use for all laundry tasks
• Follow outbreak cleaning and red-bag procedures
• Clean and disinfect laundry machines daily
  You play a central role in clinical safety.

Laundry Area Safety, Organisation & Presentation

• Keep laundry rooms clean, tidy and free from hazards
• Ensure safe pathways and uncluttered working spaces
• Store chemicals safely and maintain accurate COSHH compliance
• Report equipment faults immediately
• Maintain the roller, washing machines and dryers to high standards
  Your work ensures safety and efficiency at all times.

Support Continence Dignity Through Timely Laundry Processing
Whilst continence care is not your direct responsibility, your role supports it by:

• Ensuring continence-related laundry is washed promptly and professionally
• Returning linens and towels quickly to support dignified continence care
• Coordinating with Home Comforts Partners to maintain stock of clean, fresh items
  Your work helps maintain privacy, dignity and comfort for residents.

Partnership Working & Communication
You will collaborate with:

• Home Comforts Lead
• Home Comforts Partners
• Clinical Excellence Lead
• Resident Experience Manager
• Home Operations Manager
  You will:
• Attend daily huddles
• Communicate clearly and respectfully
• Support home-wide events and dining experiences through timely laundering of table linens and event fabrics
  Your teamwork strengthens the home's culture and rhythm.

First Impressions & Environmental Contribution

• Ensure all items are presented beautifully - crisp, fresh, clean and ironed
• Support room preparation for new admissions or returning residents
• Ensure dining linens elevate the meal experience
• Contribute to an environment that looks and feels cared for
  Laundry contributes significantly to emotional impression and comfort.
• Monitor stock levels of linens, blankets, towels and tablecloths
• Report shortages promptly
• Avoid waste and use resources responsibly
• Keep storage areas organised and tidy
  You support efficient, sustainable practice.

Laundry contributes visibly to a home environment that feels fresh and well cared for
Where People Matter.

Participate in training for environmental/laundry documentation in Nourish

Record laundry-related tasks accurately once live

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