IT Support Technician

About Us

Club L London is the next-generation online fashion retailer for the forward-thinking woman. Conceptualised and crafted in-house and abroad, we specialise in accessible luxury and unique designs of unrivalled quality to flatter all figures.

From prom to occasion, am to pm, maternity, bridal and more, we deliver an engaging customer experience that connects our global community of diverse consumers, international fashion influencers and content creators with new and exciting collections dropping each week.

We are looking for an IT Support Technician to join our growing Technology Team, based at our Distribution Centre in Middlewich. In this hands-on role, you will be the first point of contact for all IT-related queries and incidents across our operational teams. You will ensure that our hardware, software, and systems run seamlessly to support day-to-day operations, keeping our fast-paced environment connected and efficient.

From resolving support tickets and managing equipment procurement to maintaining our IT infrastructure and supporting our Warehouse Management System (WMS), you will play a vital role in ensuring technology underpins every aspect of our logistics and fulfilment operations. You will also have the opportunity to work alongside cutting-edge automation and robotics technology as we continue to innovate and optimise warehouse performance.

• Act as the primary contact for all IT issues raised by warehouse and operational teams
• Log, prioritise, and resolve support tickets through the IT service desk system, escalating where required
• Diagnose and troubleshoot hardware, software, and network issues efficiently to minimise downtime
• Provide user support for our Warehouse Management System (WMS) and other operational applications
• Assist with user setup, access management, and basic system administration

• Support the procurement and deployment of IT equipment, peripherals, and software in line with business needs
• Maintain accurate asset inventories, ensuring all devices are configured, tracked, and regularly maintained
• Collaborate with suppliers and service providers to ensure timely delivery and support of IT assets

• Conduct regular maintenance of IT equipment including workstations, printers, handheld devices, and network components
• Monitor system performance and carry out preventative maintenance to ensure operational reliability
• Assist with the setup, rollout, and configuration of new hardware, software, and connected warehouse technologies

• Work closely with Warehouse Operations and the wider Tech team to support process improvements and technology upgrades
• Contribute to projects that enhance automation, data flow, and operational efficiency within the warehouse
• Uphold IT security policies, ensuring compliance with data protection and access control standards
• Provide on-site technical support to ensure continuity during key operational hours and peak trading periods

• Proven experience in a 1st Line IT Support or similar technical role, ideally within a warehouse, logistics, or ecommerce environment
• Exposure to 2nd Line Support activities is a strong advantage
• Strong troubleshooting skills with knowledge of Windows environments, networking fundamentals, and common IT hardware
• Excellent communication skills with the ability to explain technical issues clearly and confidently
• Highly organised with strong problem-solving skills and attention to detail
• Proactive, dependable, and calm under pressure, able to manage multiple priorities effectively
• Familiar with IT ticketing systems (e.g. Jira, Zendesk, or similar) and asset management processes
• Comfortable working closely with operational teams and learning new technologies, including automation and robotics systems
• A team player who takes pride in maintaining reliable, well-functioning systems that support operational success