Technical Project Manager Job Midrand area,Gauteng South Africa,Engineering

Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

The Project/Program (Design) focus specializes in engineering operational

projects/programs. Manages engineering, technical, and procurement activities related to planning, executing, supervising, control of technical, operational, fi

nancial, budgeting, and contractual commitments.

Establish the background and justification of the product strategy by explaining the benefit and value it creates for our business and customers.

Work with development teams on cost, and present ROI and options for execution leveraging current approval processes.

Develop strong relationships with key customers to gather feedback, understand their needs, and incorporate insights into product enhancements.

Advocate for the customer throughout the product development process.

Hold regular feedback sessions with customers, and with internal stakeholders from groups such as Client Success, Sales, and Support.

Participate in customer upgrades or go-lives (minimally two per year as budget allows).

Solicit testimonials or success stories for marketing use.

Help create initial sales enablement collateral including demo material and talk track to communicate the value of the product release.

Conduct hands-on enablement training to sale teams.

Provide technical guidance on business development activities and take ownership of Technical Systems input and output requirements, integrating the voice of the customer.

Assess new projects, support sales and Client Project Managers during proof of concepts, and oversee project implementation and continuous improvement

Manage customer escalations, create project plans, and supervise team members to ensure that deadlines are followed.

Confer with cross-functional units to develop process improvements with a lens toward increasing customer experience, operational efficiency, and revenue opportunities.

Act as team mentor and establish strong working relationships with internal support, service and engineering departments to optimize customer service in cross area activities.

Manages timely departmental workflow and productivity as well as enhance experience and knowledge for the staff

Responsible for managing hardware and software teams for testing and demonstrations

Main responsibilities

Manages people who lead cross-functional teams that are focused on the delivery of a product or computer-based system from design to release for customers.

Develops, defines and executes project plans, schedules, budgets and deliverables.

Identifies needed resources for projects, defines and assigns major project roles.

Monitors the product/program/project from initiation through delivery, interfacing with external customers or field-based employees on technical matters, as needed.

Assigns and monitors work of project/program management staff, providing technical support and direction.

This position is most common in a matrix type organization, where the position does not have true responsibility over product development but does have overall product/program/project management responsibility, i.e. coordinating efforts leading to product release.

Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Direct people-management responsibility is typically required.

This job oversees employees assigned to manage specific projects that have a distinct beginning and end.

Experience:

7 years technically offering solutions/ software architecture experience is required

Technical Operations knowledge required, preferably in the casino domain

Experience in all the phases of Software Development Life Cycle (SDLC) and software configuration processes

Must have experience of managing offshore teams and knowledge of developing programs in both batch and online

Expertise in High & Low Level Design, Module Design, Code-Reviews & Testing

Strong knowledge of software technical architecture/support

Process adherence, optimization and coming up with new processes

Ability to…


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