Client Services Quality Assurance Agent

Who are we?

Miway is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world.

Company values that every employee subscribes to are:
Accountability, Attitude, Energy, Creativity, and Professionalism. The ideal candidate is one who has the courage to be bold and subscribes to Miway’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then Miway is the place for you!

What will you do?

We are looking for an assertive and enthusiastic individual who would like to join the Quality Assurance Department. The Quality Assurance Agent will be required to monitor and evaluate customer interactions to ensure quality, compliance, and adherence to performance standards.

Minimum Qualification Required

Grade 12/Standard 10/NQF 4
Tertiary Qualification / NQF 5
FAIS Credits/ Full Qualifications (Depending on DOFA) advantageous
Financial Services Board Regulatory Exams (RE5) advantageous

Minimum Experience

Minimum 2 years Quality Assurance experience
Minimum 2 years short term insurance experience
Minimum 1 year Client Services experience
Excellent Product Knowledge (All MiWay STI Products)
Strong knowledge of Client Services processes

Competencies Required

• Advanced computer literacy

• Must be highly proficient in dealing with customers and staff at all levels

• Excellent verbal and written communication skills

• Self-motivated

• Problem solving skills and solution oriented.

• Flexibility

• Ability to multi-task and cope under pressure.

• Commitment to personal and team goals

• Ability to apply business rules and processes.

• Good negotiating skills

• Team Player

• Excellent administrative skills

• Ability to plan and manage time efficiently

• Results oriented

• Self-disciplined and ability to work under pressure

• Self-motivated and desire to excel

• Analytical and organized

• Attention to detail

• Professional and organized

Knowledge and Skills

Personal Attributes

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Final date to receive applications: 13 January 2026