Help Desk

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ONYX TECHNOLOGY  is a dynamic consulting company growing in the IT market. We are looking for experienced professionals in networks and networking for infrastructure support on Juniper products.

Qualifications

Minimum 3 years of experience in Help Desk, Network Support or IT Specialist roles.

Solid knowledge of network infrastructures and Juniper products.

CCNA and/or CCIE certifications.

Knowledge of key network protocols and technologies (TCP/IP, VLAN, VPN, routing, switching).

English language – good or fluent level.

Responsibilities

Provide level 2 and 3 technical support for products.

Collaborate with the Cluster Project Manager on staffing planning for various cluster sites.

Manage issues reported by the Technical Manager and the level 1 support team (TIM).

Interface with the Technical Operation Centre (TOC) in Milan for ticket handling and troubleshooting.

Conduct Root Cause Analysis (RCA) and guide the on-site support team in implementing solutions.

Perform on-site interventions for assistance or implementation of Juniper solutions.

Support pre-event configuration and deployment of equipment at Olympic sites.

Sede di lavoro:
Milano

Availability for shifts, on-call duties and travel to operational sites (Cortina, Livigno, Predazzo).

Citizens outside the European Union must comply with visa entry and residence permit regulations.

All candidates are encouraged to read the privacy notice in accordance with Articles 13 and 14 of Regulation EU 679/2016 ( https://(Use the "Apply for this Job" box below).).

The search is open to candidates of both sexes (L. 903/77
- D.Lgs. n.198/2006 - L.125/91, art.
4 comma
3), with no age or nationality limits.

Seniority level
Mid-Senior level

Employment type

Full-time

Job function
Information Technology

Industries
IT Services and IT Consulting

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