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Job Description & How to Apply Below
Client Success Manager – Italy (m/f/d)
Apply for the Client Success Manager – Italy (m/f/d) role at Adsquare.
About the team
At Adsquare, we empower marketers and agencies with cutting‑edge location intelligence to drive smarter, more effective advertising. As a leader in programmatic solutions, we provide real‑time data and insights that help clients reach the right audience at the right time. Our team thrives on innovation, collaboration and a passion for delivering exceptional results. If you’re looking for a fast‑paced and dynamic environment where your work makes a real impact, we’d love to hear from you.
Your Profile
Native or business‑level Italian and English.
Other EU languages are a plus but not required.
Passion for client success, client development or similar roles within programmatic, data, ad agencies or client‑facing industries.
Exceptional customer service mindset.
Experience identifying and executing business expansion opportunities is an advantage.
Solid understanding of the digital advertising ecosystem and how planning/buying teams operate in the Italian media agency landscape.
Previous experience in real‑time advertising, programmatic/paid social, data solutions or ad‑tech is a plus.
Ability to collaborate effectively with Sales, Marketing, Partnerships and Operations.
Strong organisational skills and ability to manage multiple priorities.
Experience with data analysis and extracting insights to inform strategy. CRM and Tableau experience are a plus.
What you will do
Act as a key contributor to the Global Customer Success team for the Italian market.
Report to local CS leadership and work closely with the market GM and Sales Lead.
Own and manage an existing client portfolio across media agencies and direct brands.
Serve as both a client‑facing partner and an operational/technical support for campaign delivery.
Drive growth across your assigned book of business with clear targets.
Collaborate with Sales to identify and execute new opportunities.
Build effective campaign strategies, including targeting solutions, troubleshooting and measurement setups.
Monitor and optimise campaign performance to maximise ROI.
Ensure accuracy in forecasting and opportunity tracking.
Meet clients in person regularly and act as a trusted advisor.
Lead platform training sessions and client workshops.
Run quarterly business reviews and contribute to strategic account planning.
Why us?
€1,200 annual individual training budget.
30 vacation days per year.
Mental health support through the Fürstenberg Institut (coaching and counselling).
Latest hardware and all necessary tools to support your success.
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