Modernization Delivery Practice Manager, AWS Professional Services Public Sector

Modernization Delivery Practice Manager, AWS Professional Services Public Sector
Job  | Amazon Web Services Australia Pty Ltd

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center.

You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

The Amazon Web Services Professional Services (Pro Serve) team is seeking an experienced Delivery Practice Manager (DPM) to join our Modernization Pro Serve Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of Pro Serve Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your AI First, IT and Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.

As a DPM you will be responsible for building and managing a team of Delivery Consultants and Engagement Managers working with customers and partners to architect and implement innovative solutions. You’ll routinely engage with Director, C-level executives and governing boards, while being responsible for opportunity capture and driving engagement delivery. You’ll build relationships with partner teams, drive business development initiatives through thought leadership, provide portfolio guidance and oversight, and meet and exceed customer satisfaction targets.

You will focus on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOWs.

Your experience leading teams within the technology sector will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. You possess the ability to translate technical concepts into business value for customers and then talk in technical depth with teams.

You will cultivate strong customer, World Wide Public Sector (WWPS), and Pro Serve team relationships which enables exceptional business performance. DPM success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption.

We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Key Job Responsibilities

Building and managing a high-performing team of Delivery Consultants

Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features

Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers

Managing practice P&L ensuring on-time and within-budget delivery of customer engagements

Driving business development initiatives and exceeding customer satisfaction targets

Basic Qualifications

10+ years of IT consulting/management with IT Transformation in customer-facing roles experience

Experience in direct people management,…