Quality Assurance Manager

The role manages the overall testing strategy, tool selection, reporting, interfaces with providers and local contact, overseeing the activities of the quality assurance department and staff, developing, implementing, and maintaining a system of quality and reliability testing for the organization’s products.

Define, own, and implement the global Test Strategy, policy, and methodologies for the IIAB platform

Lead and manage the central QA team, including Test Automation and Performance Test Specialists, setting their objectives and priorities

Select, manage, and optimize the central testing tools (Test Management, Automation, Performance) for the entire group.

Act as the primary interface for the Country QA Leads, providing central standards, guidance, and support for local testing

Govern the entire testing lifecycle, defining and enforcing quality gates (entry/exit criteria) for each test phase

Provide the final, independent "QA Sign-off" to the Release Manager, acting as the ultimate gatekeeper of quality

Produce consolidated quality dashboards and reports for senior management, detailing test progress, defect density, and risk assessment

Drive the continuous improvement of the QA function, focusing on optimizing the test automation framework and shifting quality "left"

Assess the product’s or service’s quality and the performance of the quality control system to identify deficiencies or risks, and propose corrective actions

Oversee the investigation of customer complaints and non-conformance issues

Requirements

Master's degree in computer science, engineering or equivalent

7+ years of experience in Quality Assurance, with at least 3 years in a management role

Proven experience in defining test strategies for complex, multi-country platforms

Strong expertise in test automation, non-functional testing, and test management tools

ISTQB certification (Advanced Level or Test Manager) is highly preferred.

Understanding of CI/CD pipelines and the role of QA in a Dev Ops culture

Experience with performance and/or security testing is a plus

Strong knowledge of software QA methodologies, tools and processes

Proven work experience in software development and in software quality assurance

Fluent in English and Italian

Strong leadership and team management skills

Attention to details and ability to stand on quality principles when under pressure

Strategic thinking and planning skills

Excellent communication and stakeholder management skills

Ability to drive optimization through feedback and performance metrics

Company Profile
Generali is a major player in the global insurance industry – a strategic and highly important sector for the growth, development and welfare of modern societies. Over almost 200 years, we have built a multinational Group that is present in more than 60 countries, with 470 companies and nearly 80,000 employees.

GOSP - Generali Operations Service Platform is a joint-venture between Generali and Accenture and provides IT and Procurement services to Generali Group companies. Our purpose is to accelerate the Group's innovation and digitization strategy through the Cloud and shared platforms. Based in Italy it has 6 branches across Europe and employs about 1,200 people.

Seniority level
Associate

Employment type

Full-time

Job function
Quality Assurance

Industries
Insurance

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