Customer Service Assistant

An exciting opportunity has arisen for an enthusiastic, innovative, and confident individual to join our Branch Network. We are driven by our values, putting the community first in everything we do. We expect our colleagues’ values to align with ours, trusting them to be genuine and responsible. In return we offer competitive remuneration packages, and an empowering culture supported by continuous professional development and training.

We are committed to building a diverse workforce and will consider all applicants.

• Provide exceptional service to allow our members through a variety of channels, creating a genuine culture which puts our members first.
• Promote the Society’s products and services through all our channels, including our digital app, over the phone or face to face.
• Collaborate with colleagues in all areas of the Society on various tasks while ensuring compliance with business controls, regulatory requirements, and codes of practice.
• Serve our community through identifying events taking place and supporting these events and our local communities.

• Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above.
• Excellent communication and interpersonal skills.
• The ability to work independently, making informed decisions based on your experience and skills.

• Competitive pension with up to 10% employer contribution.

This role will be based at our Millom branch; you may be required to support our wider branch network when required.

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