GP Assistant - Waterloo Surgery

Position: GP Assistant - Waterloo House Surgery

GP Assistant - Waterloo House Surgery, Millom

Job Summary:

Cumbria Health are looking for a proactive and organised GP Assistant to help ensure the smooth running of our clinics. You will support our GPs by taking on a range of routine administrative and clinical tasks, freeing up their time to focus on delivering excellent patient care. 24 hours per week. Closing Date: 06 January 2025.

Key Duties / Tasks

• Sorting clinical post and prioritising for the GP, signposting relevant post to others such as clinical pharmacist.
• Extracting all information from clinical letters that needs coding and adding to notes.
• Dealing with all routine clinical post directly e.g. DNA letters, 2WW, etc.
• Arranging appointments, referrals, tests and follow‑up appointments for patients.
• Completing basic (non‑opinion) forms and core elements of some forms for the GP to approve and sign (e.g. insurance forms, mortgage, benefits agency forms).
• Processing and following up referrals as required.
• Helping the GP liaise with outside agencies.
• Support the GP with care home round administration.
• Support the GP with accurate summarisation of medical records.
• Work alongside wider practice and PCN teams to ensure a joined‑up approach and communication.
• Completing simple clinical observations / investigations directed locally (dipstick urine, blood pressure, ECG, phlebotomy).
• Supporting the GP with immunisations and wound care.
• Preparing patients before GP appointments, taking a brief history and basic readings.

Confidentiality

• In the course of seeking treatment, patients entrust us with sensitive information. Staff must respect their privacy and act appropriately.
• Post‑holders may have access to confidential information relating to patients, carers, staff, and business. All such information is strictly confidential.
• Information may only be divulged to authorised persons in accordance with Practice policies and procedures.

Health & Safety

• Use personal security systems as per Practice guidelines.
• Identify risks involved in work activities and manage them.
• Use appropriate infection control procedures and maintain tidy, safe work areas.
• Report potential risks identified.

Equality & Diversity

• Act in a way that recognises the importance of patients’ rights, interprets them consistently with Practice procedures, and current legislation.
• Respect the privacy, dignity, needs, and beliefs of patients, carers, and colleagues.
• Behave in a welcoming, non‑judgemental manner and respect individual circumstances.

Personal / Professional Development

• Participate in annual performance reviews and record personal/professional development.
• Complete all Blue Stream training identified as relevant to the role.
• Take responsibility for own development, learning, and performance.
• Track and record evidence of experience against the national competency framework.

Quality

• Alert team members to quality and risk issues.
• Assess own performance and take accountability for actions.
• Contribute to team effectiveness through reflection and suggestion of improvements.
• Work effectively with other agencies to meet patient needs.
• Manage own time, workload, and resources effectively.

Communication

• Communicate effectively with team members, patients, and carers.
• Recognise needs for alternative communication methods and respond accordingly.
• Work effectively with other agencies to meet patient needs.

Contribution to Implementation of Services

• Apply Practice policies, standards, and guidance.
• Discuss with team members how policies and guidelines affect own work.
• Participate in audits where appropriate.

Person Specification – Essential

• English & Maths GCSE (or equivalent).
• Previous experience working as part of a team.
• Previous experience in Primary Care or similar NHS setting.
• Capable of carrying out clinical, technical, scientific or administrative duties according to established protocols.
• Ability to provide quality patient care.
• Excellent IT skills.
• Good interpersonal and communication skills.
• Good organisational and team‑working skills.
• Willing to work towards GPA certification within a set timeframe.

Person Specification – Other Requirements

• Understanding and adherence to strict confidentiality.
• Ability to work on own initiative…