Medical Receptionist

The GP Medical Receptionist is the first point of contact for patients and visitors to the practice. The role involves delivering a high standard of patient care, providing administrative support, managing patient requests, navigating clinical and IT platforms and, ensuring the smooth running of reception services while maintaining strict confidentiality.

Main duties of the job

Welcome patients, carers and visitors in apolite, friendly and professional manner

Dealing with patient queries, in-line with practice protocol and supporting your colleagues to deal with queries alsotelephone, face-to-face and online platform

Knowledge and understanding of the clinical system EMIS, Docman, AI platforms and additional IT, training available

Sing-post to the correct clinical team and have knowledge of appropriate pathways

Administrative meetings and training are mandatory

Stay up to date with new systems, protocols

Individual tasks as distributed between the reception team

Clinical room preparation

Covering sickness and annual leave within theteam, this is mandatory

Ensure the notice boards, leaflets and other patient communication are up to date and relevant

Support and act in accordance with supporting the equality, diversity and rights of patients, carers, and colleagues

Behave in a manner which is welcoming,non-judgmental and respects the circumstances, feelings and rights of patient sand colleagues

Recognise peoples needs for alternative methodsof communication and respond accordingly

Follow the Surgerys Health & Safety policy,Infection Control Policy, GDPR, mandatory training and protocols and procedures

All necessary training and support will be provided

This is not an exhaustive list

About us

Highfield Surgery is a friendly and close team and we aim to provide an friendly and professional service to all our patients. We welcome new employees.

Job responsibilities

As described in job responsibilites and any other delegated duties appropriate to the post.

Including

Opening up/locking up of practice premises and maintaining security.

Person Specification

• Polite and confident
• Motivated
• Ability to work under pressure
• Flexibility and willingness to work outside of contracted hours
• IT literate
• High attention to detail

Qualifications

• GCSEs (or equivalent) in English and Mathematics (Grade c / Grade 4 or above)
• Strong committment to maintaining privacy, discretion, and strict confidentiality