Team Lead; Technical Operations

Position: Team Lead (Technical Operations)
Operations Team Leader.

Location:

Milton Keynes

Contract:

Permanent
Pay: £38k - £45k

Hours:

38 per week.
Travel: 20%+ (UK & occasional international)

About the Role.

We’re looking for a proactive Operations Team Leader to lead and support our Aftersales activities across warranty, rework, projects, and customer service. You’ll coordinate the flexible deployment of on-site and field technicians, provide hands-on support at customer sites, and ensure high-quality documentation and communication that keeps campaigns on track and customers delighted.

Key Responsibilities .

Resource Coordination:
Plan and deploy technical and operational staff (on-site & field) for optimal capacity utilisation.
Hands-On Support:
Participate in service jobs at customer sites, including repair and assembly work.
Customer Interface:
Attend customer meetings to support aftersales for door & step systems (core portfolio).
Team Development:
Coordinate training, instruction, and work processes for the Field Service Technician team.
Documentation & Compliance:
Prepare work instructions, protocols; maintain accurate reports on assemblies, errors, damages, and campaign progress.
Warranty & Technical Support:
Assess warranty claims, propose remedial measures, and execute services per contract.
Operational Governance:
Ensure timely processing of inspection sheets, timesheets, logs, return-to-work and medication check forms.
Continuous Improvement:
Review/amend contractor instructions; revise customer maintenance documentation; identify training needs.
Commercial Accuracy:
Record out-of-scope work (time/materials) to support accurate invoicing and cost control.
Facilities & Compliance:
Coordinate regulatory inspections; manage energy/supplies for premises; adhere to Group policies and procedures.
Health & Safety:
Promote safe working practices per procedure, risk assessment, COSHH; ensure PPE compliance.
Stakeholder Liaison:
Work closely with the Engineering teams to ensure material/process accuracy and technical support.

Experience & Skills.

Field Activity Analysis:
Skilled in planning, monitoring, and reporting on field operations.
Technical & Specification Support:
Able to interpret and apply technical specifications and work instructions.
Customer Contact & Training:
Confident in leading customer discussions and delivering technician training.
Project/Campaign Reporting:
Experienced in tracking progress, risks, and outcomes.
Facilities Management:
Practical coordination of inspections and premises needs.
IT Infrastructure Coordination:
Comfortable with systems, records, and documentation workflows.
Commercial Acumen:
Understands scope control, cost capture, and invoice accuracy.

Education & Qualifications.

Essential:
Mechanical qualifications.
Desirable:
Electrical qualifications or exposure to electromechanical systems.

Personal Attributes.

Flexible & mobile; readiness to travel 20%+.
Strong communicator with excellent conduct and professionalism.
Motivated, trusted, reliable team player.
Solutions-focused with a continuous improvement mindset.
Willing to work flexible hours (early mornings/evenings/nights/weekends) when required.

What We Offer .

£38k - £45k depending on experience.
Training and development pathways.
Pension, holiday, and support.
Clear progression within Aftersales/Operations.

How to Apply

.

Please click apply