Showroom & Community Engagement Executive

Showroom & Community Engagement Executive

Urban Automotive is a global vehicle design, manufacturing & modification brand, based in the UK and recognised for OEM‑level enhancements to luxury SUVs. Our flagship Milton Keynes showroom serves as a showcase for the brand, presenting finished vehicles and design philosophy to clients from the UK and international markets.

We’re looking for a confident, organised and personable Showroom & Community Engagement Executive to support the day‑to‑day running of our Urban Showroom and help bring our brand to life. This is a varied, hands‑on role for someone who enjoys engaging with people, is great on the phone, comfortable on camera, and thrives in a fast‑paced, customer‑focused environment, with the added perk of getting to experience some of the best cars in the world up close.

You’ll be involved in a wide range of activities, including:

• Answering incoming calls and handling customer enquiries professionally
• Making follow‑up calls to recent purchasers and carrying out customer service calls
• Acting as a welcoming host for customers visiting the showroom
• Creating and appearing in social media content (Reels, Stories, short‑form video)
• Supporting daily social media activity and community engagement
• Handling ad‑hoc admin duties and assisting with showroom organisation
• Supporting the wider team to deliver an exceptional customer experience

This role includes a KPI‑based bonus scheme, rewarding performance across areas such as:

• Quality and consistency of customer follow‑up calls
• Customer satisfaction and experience standards
• Contribution to social media content and engagement
• Showroom presentation and customer hosting experience
• Overall professionalism, reliability, and teamwork

Full details of KPIs and bonus structure will be shared during the interview process.

You’ll ideally be:

• Confident, friendly and articulate on the phone
• Comfortable being on camera and engaging with an audience
• Organised and capable of managing multiple tasks
• Naturally personable with a strong customer‑first mindset
• Social media aware, with an interest in content creation
• Proactive, adaptable and enthusiastic

• A dynamic role where no two days are the same
• Opportunity to be the face and voice of an Urban Showroom brand
• Hands‑on exposure to some of the best cars in the world
• KPI‑based bonus rewarding great performance
• Creative input and room to grow within the business
• Supportive, modern working environment

If you’re passionate about people, community, and brand experience and love the idea of working around world‑class cars, we’d love to hear from you.

Apply now by sending your CV and a short introduction to