Senior Interaction & Product Designer

About

The Role

As a Senior Interaction and Product Designer at TPXimpact, you will be solving problems across our priority clusters, including transforming government, health, not for profit, commercial and planning and infrastructure. You’ll work on ideas for products; creating plans, flows, prototypes, and user interfaces that are easy to use and accessible. You’ll guide teams through the process of design; setting an example, by telling powerful stories and building sustainable relationships, giving others the assurance and confidence they need.

On client projects, you’ll work as part of multidisciplinary teams, including others in DT Design and across TPXimpact as well as associates and client teams to produce high-quality work that meets the needs of users. In DT Design, you’ll play an active role in contributing to the Interaction & Product Design practice, developing our service offers and helping us achieve our missions.

Dimensions

Key performance indicators for the role

• Individual utilisation: 90%

Problem solving responsibility and complexity

• Medium/high, contributing to project delivery and providing practice-specific support. Capable of managing ambiguity and adapting to fast-changing situations with limited guidance.

Internal / External interactions

• Support delivery and client relationships
• Contribute to practice growth (internal impact, sharing, blogging)
• Contribute to business growth (bids, proposals, pitches)

About You Responsibilities

• Developing strategy — zooming out to see the bigger picture, identifying interaction design opportunities and navigating ambiguity to shape product strategy aligned with long-term goals
• Framing problems — as hypotheses to test, prioritising them based on risk and building shared understanding, especially with clients or stakeholders who are earlier in their digital maturity
• Testing assumptions — generating multiple ideas, establishing metrics to measure success and guiding the team to respond to evidence-based insights
• Creating prototypes — using technical knowledge in the right level of details (paper, clickable, or code) and testing ideas with users to influence decision-making
• Designing for accessibility — leading inclusive design from start to finish across discovery, alpha, and beta, and implementing comprehensive accessibility testing plans
• Establishing design patterns — auditing designs for consistency, effectively using existing design systems, reducing complexity and technical debt
• Working with developers — bridging the gap from user needs to tech implementation, communicating design intent clearly to translate designs into working software
• Communicating design decisions — telling the compelling story of our work and impact, and consistently presenting yourself in a confident and effective manner in complex project environments
• Elevating capabilities — actively mentoring others, providing proactive and actionable feedback, fostering an inclusive team culture
• Driving practice growth — actively sharing knowledge with wider audiences and strategically managing your time to deliver value while supporting bid, proposals, or pitches

Professional knowledge and experience

Essential experience

• Experience working in the public sector, whether that be central, local government, health or charities
• Defining product design strategy, problem framing and propositions as well as managing assumptions and using hypothesis-driven approaches to support long-term goals
• Creating and designing prototypes using a mix of methods (paper, clickable and code) to test hypotheses and drive decision-making throughout different stages of design
• Designing inclusively, applying accessibility standards and using assistive technologies in testing to design solutions that work for…