New Business Operations Manager

Hello,

We are Recognise Bank; a modern business bank built to support the UK’s SMEs with tailored lending and savings solutions. Founded in 2017 by experienced business owners, we set out to challenge traditional banking by offering more flexibility, understanding, and practical support to help businesses thrive. Since receiving our banking licence in 2021, we’ve built a loyal customer base and a strong, diverse team that puts people first.

Our vision is building stronger futures with bespoke financial solutions
. We understand that no two financial needs are the same, which is why we work closely with UK SMEs and individuals to unlock potential others often overlook. Through smart, flexible lending and savings products, we’re here to build and grow stronger futures for lasting success
.

Our values shape how we work and grow together:

💪
Can do, will do: We take ownership, solve problems, and adapt as our customers’ needs evolve.

✨
Be brilliant: We show up with curiosity and energy, always striving for better.

🤝
Do the right thing: We act with integrity, responsibility, and care in everything we do.

💡
Make a difference: We focus on impact, helping our customers, colleagues, and communities succeed.

As New Business Operations Manager you will be responsible for managing the completions team, ensuring credit-approved deals progress efficiently through to drawdown. You will drives performance, execution, and service delivery, ensuring SLAs are met and customer outcomes are consistently high. You will acts as a key liaison between internal teams and third-party suppliers, fostering collaboration and accountability.

This role supports the Head of Operations and COO in project delivery and system and process enhancement initiative.

• Lead the completions team, ensuring timely and accurate progression of deals from credit approval to drawdown.
• Drive team performance against SLAs and KPIs, maintaining a high-energy, execution-focused culture.
• Ensure strong collaboration with Lending Managers, Underwriters, Legal and Compliance to deliver a seamless customer experience.
• Manage relationships with solicitors and valuers, ensuring service quality and adherence to SLAs.
• Oversee the completion of KYC and AML checks, ensuring compliance within regulatory standards and internal procedures.
• Complete credit searches and manage the team responsible for loan data entry.
• Support testing and enhancement of operational systems.
• Monitor pipeline activity, proactively resolving delays and bottlenecks.
• Ensure the team effectively utilises internal systems to maintain accurate records, track deal progression, and support operational reporting.
• Support process improvement and automation initiatives to enhance efficiency and scalability.
• Ensure all activities are compliant with regulatory requirements and internal policies.
• Coach and develop team members, fostering a culture of accountability and continuous improvement.

• Read and follow all relevant company policies and procedures
• Adhere to all risk-related responsibilities applicable to your role, as set out in the Risk Management Policy. Abide by all compliance and financial crime related policies, procedures and reporting obligations applicable to your role

• Minimum 8 years’ experience in financial services, with strong knowledge of lending products and onboarding processes.
• Experience in bridging lending is required, other lending products is beneficial.
• Proven leadership experience, with a track record of driving team performance and meeting operational targets.
• Strong understanding of completions and drawdown processes.
• Strong understanding of KYC and AML requirements within lending operations.
• Experience managing third-party relationships and service delivery.
• Proficient in using operational systems and technology to manage workflows and maintain data integrity.
• High energy, execution-focused, and comfortable in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Familiarity with nCino or similar workflow and loan management platforms is beneficial.

At Recognise Bank
,…