Solutions Engineer

Solution Engineer – Pre‑Sales & Technical Support

Join our team as a Solution Engineer reporting to the Head of Service Strategy. You will promote our complete service portfolio, contribute to solution presales and strategy development, and build technical relationships.

• Handle pre‑sales activities by creating solution proposals for incoming opportunities.
• Communicate with partners/customers to clarify requirements or business needs.
• Engage with customers to develop viable solutions.
• Configure Cisco hardware and software using Cisco Commerce Workspace for entry‑level solutions.
• Collaborate with teams and distributors to obtain pricing and configurations.
• Determine pricing for Managed Services and Packaged Professional Services.
• Communicate effectively with technical and non‑technical audiences.
• Maximize application capabilities and support the use of new technologies.
• Investigate and resolve complex issues, applying creative thinking.
• Escalate technical queries to the company's practices and technical contacts.
• Attend vendor events for technical updates and present offerings to stakeholders.

• IT or Cybersecurity graduate.
• Proven experience in an IT operational role or as a networking technical engineer.
• Good understanding of Networking, SD‑WAN, Wireless and the Cisco/Meraki portfolio.
• Awareness of Compute and Public Cloud.
• Familiar with industry best practice for service delivery (ITIL).
• Ability to understand a customer’s environment to establish professional service and annuity‑centric service requirements.
• Commercial understanding with a winning mentality.

Comms‑care, part of the Ingram Micro Group, is a multi‑award winning channel‑only IT service provider supporting customers across the UK & Ireland. Our HQ is in Cheshire Business Park in Lostock Gralam and we deliver outstanding service through a largely remote, team‑centric culture.

We offer a competitive base salary, commission, market‑leading incentives, clear career development, and full training on the products you will specialise in. You will have access to a world‑leading catalogue of technology‑based learning.

Send a copy of your most recent CV to the recruiting team.