2nd Line Support Engineer

Overview

2nd Line Support Engineer - Milton Keynes

5 Days per week onsite - £35,000 - £38,000 per annum.

2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops.

• Manage installations, upkeep, and issue resolution for Windows 10/11 on laptops and desktops.

• Strong 2nd Line support experience.
• Conduct administration tasks for server operating systems.
• Collaborate with RDS, Citrix, and Hyper-V technologies.
• Provide support for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices.
• Oversee Office 365 administration, including user account management and Azure AD, Exchange, etc.
• Manage Microsoft products such as Office, Teams, SharePoint, One Drive, and MFA.
• Administer backup technologies and antivirus/security software.
• Execute cable patching and utilize remote access tools.
• Leverage ITSM tools for streamlined service delivery.
• Demonstrate proficient technical abilities and competence in managing the listed tasks.
• Possess outstanding customer service and communication aptitudes.
• Display dedication to delivering superior client-centric service.

Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.

Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!

Crimson is acting as an employment agency regarding this vacancy