IT Problem Management Lead

Our client, a leading financial services firm, is seeking an experienced and dynamic Senior IT Problem Manager to join their team and ensure the reliability and security of their IT infrastructure.

Position Overview:

As a Senior IT Problem Manager, you will be responsible for identifying, analyzing, and resolving IT issues to minimize business impact and enhance service quality. You will work closely with cross-functional teams to implement proactive problem management strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services, with a strong background in IT Service Management (ITSM) and incident management.

• You should currently be a IT Problem Manager
• Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are essential.
• Experience with ITSM tools such as Service Now, Remedy, or HP Service Manager

Key Responsibilities:

• Develop and implement proactive problem management strategies to identify and resolve recurring IT issues.
• Conduct thorough root cause analysis of major incidents and service disruptions to prevent future occurrences.

Qualifications:

• Strong understanding of IT Service Management (ITSM) frameworks, particularly ITIL.
• Proven track record of leading problem management initiatives and driving process improvements.
• Excellent analytical and problem-solving skills with the ability to conduct thorough root cause analysis.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.