Application Support Analyst

Join the hireful team as an Application Support Analyst in Milton Keynes, England, United Kingdom
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We're looking for a driven, tech‑savvy individual to join our Software Support team. You will be the go‑to Technical Support expert for diagnosing and resolving software and application issues across a wide range of platforms. You will log client issues, investigate database errors, and coordinate with Development and QA, owning each ticket from first contact to resolution and ensuring a smooth, professional experience every time.

A strong SQL background and prior software support experience are required.

• Diagnose and resolve software and application issues across multiple platforms.
• Log client issues and investigate database errors.
• Coordinate with Development and QA teams to resolve tickets.
• Own each ticket from first contact to resolution, maintaining a professional customer experience.
• Build relationships and shape how we support our clients.

Up to £30k base salary + bonus.

• 5% pension contribution
• 25 days holiday
• 2 wellbeing days
• Christmas shutdown
• Private healthcare
• Life assurance
• Cinema tickets & more

• Strong SQL skills
• Previous experience in software support
• Tech‑savvy, proactive, collaborative, and ownership mindset