Senior Service Designer

Senior Service Designer

Clearance Requirements: Minimum SC clearance (DV preferred)
Contract Length: Initial 3 months, with option to extend
Start Date: ASAP
Location: Milton Keynes

• Create end-to-end service designs that meet both user and business needs across the full service life cycle.
• Produce clear, detailed, and reusable design artefacts, including service blueprints, customer journeys, and design specifications.
• Contribute to defining service models, SLAs, OLAs, and underpinning contracts, ensuring alignment with technical, operational, and security requirements.
• Ensure service designs are secure, scalable, resilient, and cost-effective, aligning with enterprise architecture and ITIL best practices.

• Develop and maintain service design packs (SDPs) and supporting documentation to enable smooth transition and operational readiness.
• Apply agreed design standards, templates, and processes to ensure consistency and quality across services.
• Support the development and continuous improvement of shared design artefacts and tools within the Service Design function.

• Work closely with Service Owners, Product Owners, Architects, and delivery teams to capture requirements and translate them into practical, supportable service designs.
• Participate in design reviews and assurance activities, presenting designs and incorporating feedback to achieve desired business outcomes.
• Engage with suppliers and partners to validate service components, dependencies, and integration points.

• Identify and document design risks, recommending mitigation actions and ensuring traceability throughout the service life cycle.
• Apply security and compliance standards in line with government and organisational policies.
• Support change and transition activities to ensure new or updated services are ready for live operation.